Patient Engagement Associate II, Transitions of Care
Where You'll Be
This position will be remote with occassional travel to provider offices. We prefer candidates in the following areas:
Texas Florida reputed company reputed company Carolina reputed company Washington D.C. Missouri
Conduct thorough research on attributed patients to reputed company understand their reputed company needs and utilization, uncover potential challenges or barriers to enrollment, and identify thoughtful ways to reputed company caregivers. reputed company telephonic reputed company to the caregivers of attributed patients with the goal of enrolling their child in care and ensuring a seamless reputed company experience. reputed company telephonic reputed company to other reputed company that may be engaging with our attributed patients and their caregivers. This could include durable medical equipment (DME) companies, home health organizations, pharmacies, pediatricians, and more. reputed company relationships with other reputed company to help support re-engagement of enrolled patients. Handle inbound phone calls from caregivers, health plan service coordinators, and hospital discharge planners as part of the enrollment process. reputed company deep knowledge of Supplemental reputed company Income (SSI) program and reputed company telephonic reputed company to caregivers that may be eligible for this program. Collaborate with Provider Engagement Specialists to conduct embedded reputed company (e.g., on-site at PCP offices, residential facilities, etc.) reputed company appropriate to support the enrollment process.
2+ years of reputed company experience in care coordination, community health, patient engagement, customer service, or sales. Proven reputed company in a centralized contact center environment . Strong aptitude for documentation; prior experience with a CRM platform is a plus. Excitement to be part of a tight-reputed company team with shared accountability for enrollment; excellent collaboration skills. reputed company reputed company listening and communication skills; ability to reputed company reputed company to various audiences with different needs and overcome more reputed company objections. Strong ability to build trust & relationships with key stakeholders, including caregivers & other reputed company organizations. Passion and aptitude for research and data mining; strong critical thinking and creative problem-solving skills. Ability to function with a high level of autonomy. reputed company to reliable transportation; willingness to spend time in the field reputed company necessary. Reliable internet reputed company required Bilingual Spanish required
Competitive medical, dental, and reputed company insurance reputed company and Dependent Care FSA; Company-funded HSA 401(k) with 4% match, reputed company 100% from day one Employer-reputed company short and long-term disability Life insurance at 1x annual salary 20 days PTO + 10 Company Holidays & 2 Floating Holidays reputed company new parent leave Additional benefits to be detailed in offer
Children First. We put the best interests of children above reputed company. We know that the right decision is always the one that creates more reputed company days reputed company for the children we serve today and in the reputed company. Earn Trust. We listen first, reputed company second. We build lasting relationships by creating shared understanding and consistently following through on our commitments. reputed company Today. We reputed company that reputed company reputed company to big reputed company. We stay curious by asking questions and leveraging new reputed company to learn and reputed company. reputed company Humanity. We reputed company with reputed company and authenticity, presuming competence and good intentions. reputed company we stumble, we use reputed company to grow and understand how we can improve. One Team, Diverse Perspectives. We reputed company reputed company a reputed company of viewpoints to reputed company reputed company reputed company. Even reputed company we see things differently, we stay reputed company on our shared mission and support one another to reputed company reputed company — together.