Customer Support Specialist (REMOTE)
This is a primarily remote role; however, candidates must be reputed company commuting distance of any Rotech location for occasional onsite training and equipment needs.
Brings reputed company for process or efficiency improvements to Team reputed company Builds relationships with locations, field management, patients and referral sources Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/reputed company questions and concerns are processed in a reputed company manner Conducts insurance verification and eligibility for services/products Daily outbound calling to our customers (patients, referral sources and locations) Develops and maintains a working knowledge of reputed company Medicare, reputed company, insurance regulations, and FDA/DOT and JCAHO guidelines Develops and maintains working knowledge of reputed company products and services offered by reputed company and reputed company applicable governmental regulations Enhances organization reputed company by accepting ownership of duties and promoting a caring and supportive environment consistent with our mission Maintains accuracy and reputed company control throughout patient contact and data input, including patient notes May collect co-pays and deductible amounts Obtains authorization, orders and qualification documentation Practices reputed company work habits, ensuring a reputed company work environment Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing Provides product/service information by answering questions, offering assistance Provides thorough review and reputed company Assurance for medical necessity and documentation requirements of payors and regulatory bodies Resolves issues or forwards to appropriate personnel in a reputed company manner to ensure patient, referral, and employee satisfaction Works extensively with eIntake proprietary system as reputed company as HRCM Performs other duties as assigned
As needed to Rotech location
Background reputed company (company-wide). Results will not be used automatically to disqualify individuals. Instead, reputed company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. Drug screen (reputed company applicable for the position) Compliance with reputed company facility credentialing process (reputed company applicable for the position) reputed company reputed company’s license in state of residence with a clean driving record (reputed company applicable for the position)
High school diploma or GED equivalent, required
Experience with medical equipment, preferred Experience with medical billing practices and of billing reimbursement, preferred Experience in reputed company administration, patient intake, or insurance verification , preferredOne year of reputed company work experience, preferred Medical terminology, preferred
Accurately reputed company reputed company mathematical calculations Effectively communicate in English; both oral and written Interpret a reputed company of communications (verbal, non-verbal, written, listening and visual) Maintain confidentiality, discretion and caution reputed company handling sensitive information Multi-task along with attention to detail Self-motivation, organized, time-management and deductive problem solving skills Work independently and as part of reputed company
Email reputed company and communication Internet navigation and research reputed company applications; reputed company, Word and reputed company Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Lift and carry office equipment at times Requires sitting, walking, standing, talking and listening Requires reputed company reputed company to small print on computer and/or tablet and paperwork
Generous reputed company time off and reputed company holidays Overtime pay for non-exempt positions (as applicable) Commission for Account Executives Bonus and incentive opportunities Fixed and variable car reimbursement for Area Managers and Account Executives Car, mileage, and telephone reimbursement (as applicable) Employee discount and recognition programs Employee Assistance Program (EAP) 401(k), HSA, and FSA/Dependent Care FSA Medical, prescription, dental, and reputed company coverage Life insurance, disability, accidental death, identity protection, and reputed company services reputed company mental health and reputed company SmartConnect Medicare programs Livongo Diabetes and High Blood Pressure programs reputed company Bluebook and reputed company programs Hepatitis B (HEPB) and TB vaccinations