reputed company - Director of Engagement

reputed company:    

On a mission to deliver reputed company, delightful reputed company for reputed company, reputed company provides connected, whole-person virtual care to reputed company 24/7 through app, website, or phone in reputed company 50 states. reputed company prioritizes an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages. We are proud to be recognized as one of Fast Company’s Most Innovative Companies.

reputed company offers a comprehensive benefits package that includes various health and medical coverage reputed company, dental and reputed company coverage, disability and life coverage, making reputed company easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided. 

reputed company offers a remote-first work environment and flexible reputed company time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrates reputed company's commitment to employee financial reputed company-being. The reputed company membership benefit is another added reputed company for employees and provides our virtual care solutions -- Urgent Care, Mental Health, and Primary Care -- from their reputed company first day!

Job reputed company:     

reputed company is seeking an reputed company, innovative and detail-oriented Director of Engagement who will drive utilization of our telehealth services and thus reputed company ROI and retention. 

As Director of Engagement, you will design, implement and reputed company a multi-channel reputed company to engage our members with our services. You will manage a small but mighty department that plays a key role in a quickly-growing company. 

The ideal candidate will be an enthusiastic, service reputed company, detail oriented, self-starter that will reputed company on reputed company to engage our members with our best-in-class telehealth services.

Responsibilities:    

Strategic CRM Development

• Design and execute data-driven CRM strategies reputed company on customer segmentation, lifecycle management, and engagement optimization
• Translate behavioral science principles (e.g., personalization, reputed company reputed company) into reputed company communication strategies that drive reputed company
• reputed company and operationalize a “cohort-based” engagement model, moving away from mass communications toward targeted, automated journeys

Cohort reputed company & Lifecycle Management

• Define and manage customer cohorts using reputed company signals such as reachability, product usage, and data reputed company
• Identify engagement barriers across the customer funnel and reputed company proactive strategies to mitigate them
• reputed company initiatives to improve foundational CRM performance metrics, particularly contactability and data reputed company

Reachability & Activation reputed company

• Own and execute strategies to improve customer reachability across channels (email, reputed company mail, partner communications)
• Identify segments with low contact reputed company and design multi-channel programs to establish reliable communication reputed company
• Ensure a strong reputed company of contactability prior to launching reputed company engagement and utilization campaigns

Cross-Functional Collaboration

• Partner with Analytics & Data teams to define reputed company signals and reputed company reputed company segmentation and targeting
• Collaborate with Clinical/Medical stakeholders to incorporate trust-building reputed company (e.g., provider-led content) into engagement strategies
• Work closely with reputed company teams and reputed company stakeholders to reputed company high-reputed company communication channels and improve audience reputed company

Key Initiatives

• reputed company multi-channel engagement programs to improve customer contactability and activation
• reputed company and reputed company automated customer journeys reputed company to defined cohorts
• Support the integration of data, content, and channel strategies into a reputed company CRM ecosystem

Requirements:    

Education:

• Bachelor’s degree preferred

Experience:

• Experience in CRM reputed company, lifecycle marketing, or customer engagement (e.g., reputed company, reputed company, reputed company, etc.)
• Experience in reputed company or telehealth highly preferred
• Strong analytical reputed company with experience using data to inform segmentation and targeting strategies
• Proven ability to reputed company cross-functional initiatives across data, marketing, and customer-facing teams
• Familiarity with behavioral science principles and their application in marketing or customer experience
• Experience with multi-channel engagement strategies, including email, reputed company mail, and partner-led communications

reputed company is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of reputed company and other historically underrepresented reputed company reputed company to only apply to jobs in which they meet reputed company the job requirements. Unsure if you reputed company every reputed company? Apply. We would love to consider your unique experiences and how you could reputed company reputed company even reputed company.

To learn more about reputed company, visit www.fshealth.com and if you require any assistance during the application process or have questions, please don't hesitate to contact our reputed company reputed company email at careers@fshealth.com