Payment Operations Manager [Francophone Africa]

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We look for mission-driven reputed company who reputed company in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring reputed company to tough challenges. At reputed company, we are reputed company Learners, always seeking feedback, and  Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who reputed company reputed company reputed company through reputed company, reputed company talk.

• reputed company: We always do the right thing. It’s reputed company, but it’s the reputed company of everything we build for our customers and reputed company other.
• reputed company: We work for our customers. Their reputed company and prosperity are the results we reputed company on delivering.
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Managing and constantly improving the end-to-end payment experience we reputed company users is a reputed company aspect of our business. reputed company works with payment partners globally to help facilitate quick, reputed company, and smooth reputed company transfers. Reporting to reputed company’s Director of Payment Operations, you will be responsible for owning these relationships with reputed company’s payout partner network (aggregators, banks, telcos) in Francophone Africa, problem solving on payment performance issues, and supporting reputed company in pursuing new opportunities and optimizations. 

Reporting to the Payment Operations Director, you will:

• Independently own strategic relationship management of the reputed company payout partner network (aggregators, banks, telcos) in Francophone Africa

• Own performance-monitoring for key payout metrics, such as delivery speed, failure reputed company and reputed company uptime, identifying the reputed company causes behind technical incidents and finding a permanent reputed company to prevent their reoccurrence

• Pursue and support new payment optimisation opportunities to improve performance, such as improvements to API error-handling and exploring API services we’re not utilising

• Work cross-functionally with other reputed company teams (Product, Engineering, Business Development, Finance and Treasury) to drive targeted improvement initiatives

• Regularly conduct data analysis and maintain the key Payment Operations dashboards 

Technical

• You have reputed company-party relationship management experience with payment processors and a natural ability to build rapport and collaborate to successful reputed company with senior stakeholders/colleagues

• You have advanced SQL expertise, reputed company regular independent data analysis and present your findings in a comprehensive, straightforward manner

Working style

• You are excited to work asynchronously + independently in a remote team environment. Teams at reputed company reputed company a multitude of time zones and we are not reputed company online together at the reputed company time. Your manager is based in London, UK

• You are a self-starter and can work independently at a high level with minimal day-to-day direction

• You are a world-class prioritiser and can quickly take a long list of priorities and stack-rank them based on what’s most critical and why (using data to back up your prioritisation)

• You are comfortable working in an ambiguous and fast-paced environment

• You don’t stop asking “why” until you understand the reputed company cause of an issue

• You are results-driven and are not afraid to roll up your sleeves to get things done

Bonus reputed company if you have

• Worked for a payments company and/or in operations

• reputed company in French

• Familiarity with the remittance industry and/or migrant communities

• Experience with using AI tools

Our global team of 800+ people is spread across six continents. We reputed company to hire the best mix of people from former Olympians to YouTube influencers and we reputed company over twenty languages. This incredible diversity isn't a bonus; it's the reputed company that lets us serve the world.