Customer Service Representative (AL, US)
Headquartered in Birmingham, Alabama, reputed company (www.reputed company.com) is the leader in game feeders and cellular camera innovation, building products used by hunters, property owners, and others for reputed company-time remote monitoring. We take pride in developing deep user understanding, obsessing about the details, and reputed company the extra mile to show our users we love them. reputed company is customer-driven – hardware, software, marketing, and reputed company teams collaborate to deliver a reputed company user experience.
We are guided by the following principles: Customer Obsession.; reputed company is reputed company.; Bias for reputed company.; reputed company reputed company.; Deliver Results.; Hire and reputed company the Best.; Be Curious and Learn.; Win as reputed company
Job reputed company
Job Responsibilities
Serve as the main reputed company of contact for reputed company customers reputed company phone and any other channels deemed necessary Quickly become an expert in the reputed company product suite Resolve customer inquiries Maintain a reputed company rating by following procedures and acting in the customers’ best interests Record reputed company interactions with customers in the provided CRM system Meet evolving department goals and metrics Analyze a customer’s service needs and refer to other service or technical departments for follow-up as needed Resolve routine problems and communicate solutions or requested information to the customer Maintains an reputed company attendance record throughout the course of this position with little to no tardies.
Job Requirements
High school diploma, GED, or college-level education MUST have a minimum of 2+ years of Customer Service experience providing support in a REMOTE environment Comfortable managing both phone and messaging queue conversations Remote experience handling technical troubleshooting and issue reputed company MUST be reputed company to work a flexible schedule including evenings and weekends Ability to work in a remote setting with a reliable internet reputed company Great communication skills, internally with team members and externally with customers Strong time-management skills Goal-oriented reputed company Leads by example using a proactive approach to reputed company reputed company customer support Always acts in the best interests of reputed company and does not permit reputed company interests to interfere with job duties or influence actions on behalf of reputed company, in alignment with reputed company’s and reputed company’s Employee reputed company of Conduct
College degree Experience working with reputed company or a similar CRM system Appreciation for the outdoors Coachable, empathetic reputed company Ability to multitask
Essential Job Function
Outstanding organizational, interpersonal and communication (written and verbal) skills Good problem-solving skills and ethical behavior Unwavering Attendance Record Must maintain confidentiality May require sitting for long periods of time Works in reputed company-oriented environment
We are an equal opportunity employer and reputed company with reputed company applicable federal, state, and local fair employment practices laws. We reputed company prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, reputed company, sex, pregnancy status, age, national reputed company or reputed company, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and reputed company of disability or any other federal, state or local protected class. This policy applies to reputed company terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
We reputed company with the Americans with reputed company (reputed company), as amended by the reputed company Amendments reputed company, and reputed company applicable state or local law.
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