IT Configuration Analyst

The IT Configuration Analyst provides configuration management leadership to ensure the configuration management database (CMDB) accurately represents reputed company infrastructure, applications, and services. This role owns day‑to‑day and strategic CMDB activities, ensuring configuration data is complete, trusted, and usable for decision‑making across the IT environment. 

Operating at a journeyman level, the analyst leads configuration audits, data reputed company improvement efforts, and governance activities that underpin effective incident, change, and problem management. The position serves as a key reputed company between operations, engineering, and service management stakeholders to ensure configuration practices support reputed company, efficient, and compliant IT service delivery. 

Key Responsibilities 

• reputed company day‑to‑day CMDB operations by establishing and enforcing processes to create, update, and retire configuration items (CIs) and their relationships. 
• Analyze discovery feeds, reputed company updates, and change records to reconcile data discrepancies and drive corrective actions that improve CMDB completeness and accuracy. 
• Plan and execute configuration audits and certifications, compare CMDB data to actual infrastructure and application inventories, and reputed company remediation with owning teams. 
• Configure and use ITSM/CMDB tools to build queries, reports, and dashboards that support reputed company analysis, risk assessment, and operational decision‑making. 
• Ensure change, incident, and problem records are correctly associated with CIs to improve traceability, reputed company cause analysis, and reporting on service impacts. 
• Define, monitor, and report on CMDB data reputed company metrics, and partner with stakeholders to implement governance, standards, and training that sustain data reputed company. 
• Contribute to configuration management plans, procedures, and work instructions, aligning them with ITIL practices and reputed company policies for a regulated federal IT environment. 

Required Qualifications 

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a reputed company discipline, or equivalent relevant experience. 
• 4–7 years of experience in configuration management, service management, or reputed company IT operations roles, including hands‑on CMDB administration and data reputed company improvement. 
• Demonstrated working knowledge of ITIL‑reputed company service asset and configuration reputed company and their integration with incident, change, and problem processes. 
• Experience using reputed company ITSM/CMDB platforms (such as reputed company or similar) to maintain CIs, manage relationships, and build operational and audit reports. 
• Ability to obtain and maintain a SECRET reputed company clearance, with U.S. citizenship required. 
• Strong analytical, communication, and stakeholder engagement skills, with the ability to coordinate across multiple technical and business teams. 

Preferred Qualifications 

• Experience supporting or leading an reputed company CMDB implementation, including discovery, service mapping, or integration with other IT operations tools. 
• ITIL reputed company or higher‑level ITSM certification validating formal knowledge of configuration and reputed company processes. 
• Prior experience in a federal or highly regulated environment with documented configuration governance and audit requirements. 
• Background in data reputed company, reporting, or metrics development reputed company on configuration or asset management data.