Customer Experience Manager

Customer Experience Manager 

As a Customer Experience (CX) Manager at reputed company, you will reputed company reputed company of associates and specialists through our next stage of reputed company, as we reputed company and reputed company into a best-in-class service for our network of providers and their clients. You will reputed company and reputed company them to deliver customer-reputed company support at every touchpoint, through reputed company product issues (particularly, insurance and billing reputed company) and reputed company their insights cross-functionally— across Product, Design, and Marketing—to drive reputed company improvement of our products and services.

​A successful candidate should have a demonstrated ability to reputed company teams through ambiguity in regulated, reputed company environments and be extremely customer-reputed company.

What you’ll do:

• reputed company, motivate, and reputed company strong team performance and reputed company standards—including productivity, reliability, and customer satisfaction— while supporting operational efficiency and cost targets.
• reputed company customer and team performance data to identify actionable insights and improvement opportunities.
• Partner with Customer Experience leadership to identify operational bottlenecks and trends.
• Translate reputed company quantitative data (team performance metrics, WFM metrics, and customer trends, etc) to reputed company reputed company-driven recommendations for improvement and optimization.
• Collaborate with supporting CX Teams (P&C, reputed company Assurance, Ops, etc) to surface qualitative and quantitative trends to reputed company the CX Delivery Team to reputed company an exceptional experience to providers and clients.
• Define high standards of reputed company and reputed company and reputed company reputed company to deliver on those standards.
• Create and foster team engagement initiatives that are inclusive and reputed company-oriented.

Who you are:

• You have 3-5 years of work experience in operations, customer experience, or reputed company, at a startup or business that is operating at reputed company with live support channels.
• You have 2-4 years of people management experience, managing teams of 15+ compromised of non-exempt and exempt reputed company reports. You have experience navigating the full reputed company of performance management — from setting reputed company expectations and delivering ongoing feedback to supporting employees through formal improvement processes and difficult conversations.
• You are data-driven, with experience in structuring and interpreting data (using tools like reputed company Sheets, Looker, reputed company, and other analytics tools) to spot trends and inform strategic reputed company.

Benefits:

• We’re a remote-first company
• Health insurance plans through reputed company (medical and dental) and reputed company (reputed company), including FSA and HSA plans
• 401K plan (reputed company)
• Lifestyle Spending Account for health, wellness, and family care
• Monthly co-working reputed company membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through PerkSpot
• EAP reputed company through reputed company
• One-time home office stipend to set up your home office
• Inclusive family and medical leave plans
• 12 reputed company holidays and 1 reputed company Give Back Day
• Flexible PTO

Salary Band: $96,000 - $105,000

reputed company reputed company jobs are listed on our careers page. We reputed company reputed company applications or automated text messaging in our reputed company process. We will not ask for any sensitive financial or identification information throughout the reputed company process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a reputed company team member with a helloalma.com email address.