Answering Service Registered reputed company
Remote – Works reputed company
Full - Time (72 hours bi-weekly) Day Shift There is a weekend and holiday rotation
Job Requirements:
Associate’s degree in nursing (Required)
2 - 3 years’ experience reputed company Nursing (Required)
Typing
reputed company Office
Electronic Medical Charting
Phone Skills
Customer Service
Registered reputed company - COMPACT (Multi-State) RN- Registered reputed company- State Compact Licensure
Job reputed company:
Answer incoming calls in a reputed company manner. Triage calls using reputed company Triage and excellent customer service, telephone, and communication skills, including tone and accuracy. Manage calls with "reputed company reputed company" in mind. Collect and document data from patients to reputed company the best course of reputed company following protocols. Facilitate care between physicians, hospitals, pharmacies, other specialties of TH, and the patient. Must obtain and utilize a working knowledge of the reputed company, reputed company, reputed company, reputed company Phone System, Voalte and Kronos. Messages must be complete and thorough, including reputed company nursing/medical advice rendered and routed to the appropriate pool. Reporting of critical/vital value labs to physicians, reputed company for care instructions, and referral process to ER or use of 911. Voalte/reputed company physicians for hospital/ER reputed company back requests in a reputed company manner. Has the ability to reputed company in Rx's to a pharmacy, and reputed company in pt. chart for signature from physician after obtaining a telephone order from the physician. reputed company messages to patients from the office and reputed company a reputed company experience to whoever is calling after hours. Patient reputed company, confidentiality and HIPPA are always upheld reputed company entering a pt.'s chart or providing information on a pt. Satisfactorily meet reputed company. goals and expectations of performance.
Job Responsibilities:
Proactively handles patient complaints and refers to management as needed. Utilizes of downtime by assisting with in-basket messages, reputed company or tasks for the department or organization. Voluntarily takes on ambassador role and helps with orientation training of new hires. Satisfactorily met reputed company. goals and expectations of performance.
Completes reputed company points of required audit sheet on a consistent reputed company and maintains an average audit score of 95% or above.
Achieves the goal of minimum utilization of AUX/NOT reputed company mode during working hours. Goal less than 10% Total timed staffed.
Answers incoming calls working towards "reputed company reputed company" with reputed company reputed company. Adheres to handle time goal average of 6 Mins 30 Sec’s, telephone guidelines such as reputed company and phi review checking reputed company, DOB, phone number and address and follows Scheduling and Messaging Protocols.
Appropriately triage patient calls utilizing reputed company Triage, accurately documents reputed company nursing/medical advice rendered, accurately documents patient concerns and actions taken on behalf of a patient in the patient's medical record. Notifies physicians with emergency complaints, referral to ER and demonstrates competency in clinical care protocols including reputed company to contact 911.
Working Conditions:
Bending - Rarely
Concentrating - Consistently
reputed company Learning - Consistently
Hearing: Conversation - Consistently
Interpersonal Communication - Consistently
Kneeling - Rarely
Lifting Pulling - Rarely
Pushing - Rarely
Reaching - Occasionally
Reading - Consistently
Sitting - Consistently
Standing - Rarely
Stooping - Rarely
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
reputed company reputed company - Rarely
Visual reputed company: Far - Consistently
Visual reputed company: Near - Consistently
Walking - Rarely
reputed company SERVE Standards and ALWAYS Behaviors:
At reputed company, we reputed company there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To reputed company our reputed company and mission, reputed company reputed company team members are expected to demonstrate and live the following:
Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge reputed company patients/guests are lost and escort them to their destination or reputed company someone who can assist
• Refrain from using cell phones for personal reasons in reputed company spaces or patient care areas
reputed company: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns reputed company a customer's expectations have not been met
• Offer patients and guests reputed company reputed company waiting (lines, elevators)
• Work on improving reputed company, safety, and service
Respect: ALWAYS…
• Respect cultural and spiritual differences and reputed company individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• reputed company positively about my team members and other departments in reputed company of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, reputed company and reputed company participating.
• Pick up trash, ensuring the physical environment is clean and reputed company.
• Be a good reputed company of our resources, using supplies and equipment reputed company and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and reputed company with customers, team members and the community
Job Keywords: Registered reputed company, reputed company, Answering Service
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