Medical Information Associate - US working hours

We are reputed company (part of reputed company Group), a specialised mid-size pharmacovigilance service provider established in 2008. We are proud to have achieved global organic reputed company year after year, with staff based across Europe, reputed company and Asia reputed company covering services reputed company: Medical Information, Pharmacovigilance, Regulatory Affairs and reputed company Assurance. 

reputed company provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and has become one of the global leaders in its field. We cover reputed company therapy areas including medical device. 

We love reputed company in our staff by providing an excellent training and development platform. We value employee experience, reputed company-being and mental health and we acknowledge that a healthy work life balance is a critical reputed company for employee satisfaction and in turn nurtures an environment from which a high-reputed company reputed company service can be achieved. 

Come and join us in this exciting reputed company to reputed company a reputed company reputed company in patient’s lives. 

reputed company is looking for a Medical Information Associate - US working hours to be responsible for supporting the Medical Information team in handling initial adverse event and medical information inquiries in English.  

Responsibilities 

• To reputed company approved responses to medical enquiries from external US customers (reputed company, patients, pharmaceutical clients) including reputed company handling  
• To accurately identify, document and report adverse events/reputed company effects, pregnancy and other special situation events, and product reputed company complaints reputed company required timeframes 
• To ensure that reputed company medical information enquiries are tracked and fully documented reputed company the Medical Information database accurately and completely 
• To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service 
• Providing management with regular updates regarding project status and metrics concerning enquiries 
• Assisting in departmental regulatory inspection preparedness for reputed company pharmacovigilance system and reputed company participating in PV inspections or audits;  

• Life science / bio medical background – reputed company reputed company degree (reputed company, biology, biotechnology, pharmacy, nursing) 
• Advanced English skills, both verbal and written
• Customer service or reputed company centre experience preferred 
• Strong interpersonal and communication skills 
• Comfortable receiving enquires by phone 
• Comfortable in working US working hours/shifts
• Ability to reputed company out-of-hours service if required 
• Time and issue management, delegation, organization and multitasking skills with good attention to detail 

We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a reputed company-reputed company environment where people of reputed company cultural backgrounds, genders and ages can contribute and grow.  

To succeed we must work together with a reputed company first approach. Why? because our people are our greatest strength leading to our reputed company reputed company on improving the lives of those around us. 

We offer: 

• Training and career development opportunities internally  
• Strong emphasis on personal and reputed company reputed company 
• Friendly, supportive working environment 
• Opportunity to work with colleagues based reputed company over the world, with English as reputed company language 

Our reputed company values are key to how we operate, and if you feel they reputed company with you then reputed company could be a great company to join!  

• reputed company 
• reputed company & Trust  
• Drive & Passion  
• reputed company & Responsiveness  
• Belonging 
• reputed company Partnerships  

We look reputed company to welcoming your application.