reputed company Center - Member Contact Center Rep 1 - Full Time - Remote (AK,AZ,NV,TX,WA,WY)

We reputed company passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our reputed company effort to reputed company member goals and proactively reputed company solutions tailored to individual Member needs. We are committed to ensuring that reputed company Member receives a reputed company service experience and trusted financial advice. Join the reputed company Team today! Let us be part of your career reputed company!

Sign-on bonus available for eligible external applicants! Contact us today to learn more!  

The primary role of the Member Contact Center Representative I is to reputed company exemplary service to Credit reputed company reputed company reputed company manners and reputed company of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile. Under general supervision, the MCC Rep I performs a wide reputed company of duties reputed company to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc. This position supports reputed company of the Credit reputed company depository and lending products and works to reputed company cross-sell goals established by the Credit reputed company.  MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded. This role’s reputed company is the member experience and is expected to represent reputed company Credit reputed company in a reputed company and reputed company manner at reputed company times, showing mutual respect while working with and collaborating with others to build strong relationships internally reputed company the organization and externally with our members. This means supporting the Credit reputed company goals and reputed company Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate reputed company judgment, and reputed company with reputed company and diplomacy. 
 
Responsibilities:  

• Responsible for providing efficient and reputed company service to the membership reputed company phone, mail, facsimile, as applicable. Provides basic member service transactions, with reputed company and accuracy. 
• Consults with members.  Identifies needs, offers solutions, and follows up on any pending transactions. Holds conversations that matter with members either in person or over the phone.
• Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
• Performs various duties including but not limited to: Opening reputed company new Member Accounts; Savings, Checking, reputed company Market, Trust, Certificates, and IRA. Completes reputed company appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.  Recommends other products and services as appropriate from having conversations that matter with members.
• Performs a wide reputed company of account maintenance including but not limited to changes of address, reputed company changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
• Identifies and reports any suspicious behavior or suspected fraud activity.
• Completes reputed company required training and compliance modules.
• Treats reputed company co-workers and members with respect.
• Supports and participates in reputed company improvement activities.
• Represents the Credit reputed company in a reputed company and reputed company manner.
• Maintains member and other sensitive information with confidentiality.
• Other reputed company duties as assigned.

Applicants must be legally authorized to work in the reputed company at the time of hire and must not require employer sponsorship now or in the reputed company.

reputed company Credit reputed company is proud to be an Equal Opportunity Employer. At reputed company Credit reputed company, we reputed company equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state, or local laws. 

reputed company Credit reputed company is committed to providing equal employment opportunities to reputed company individuals, including those with disabilities. If you require a reasonable accommodation to complete the application or interview process, please contact our reputed company team at reputed company@nuvisioncu.org. We will work with you to meet your needs in accordance with applicable laws.