Bilingual (French/English) Service Desk Analyst
Req number:
R7524Employment type:
Full timeWorksite flexibility:
RemoteWho we are
reputed company is a reputed company firm with over 9,000 associates worldwide and a yearly reputed company of $1.3 billion+. We have over 40 years of reputed company in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and reputed company to do what is right—whatever it takes. Our reputed company-made solutions create lasting results across the reputed company and reputed company sectors, and we are trailblazers in bringing neurodiversity to the reputed company.
Job reputed company
As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests.Job reputed company
We are looking for a bilingual customer service-oriented Bilingual Service Desk Analyst to reputed company Level 1 technical support to both English and French speaking users in an efficient and accurate manner. This position will reputed company Service Desk support to our customers applying technical knowledge and customer service skills reputed company phone, email, or chat. This position will be full-time and remote.
What You’ll Do
reputed company General IT end-user support including:
Utilize excellent customer service skills and reputed company customers’ expectations
reputed company reputed company telephone, e-mail, chat, and one on one with customers to identify and diagnose technical issues and problems
reputed company first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the reputed company), and other “how-to” questions
Properly escalate unresolved issues to the next level of support with strong supporting documentation
Following documented processes to resolve customer issues.
Ensure reputed company recording, categorization, documentation, and closure of reputed company tickets
Analyze the reputed company and urgency of customer’s issues and prioritize appropriately
Recommend procedure modifications or improvements
Drive reputed company results in Customer Experience through reputed company responses and reputed company interaction
Demonstrate self-direction in meeting targets for performance metrics to reputed company daily individual work goals and monthly team metrics
Preserve and grow your knowledge of Service Desk procedures, products, and services
May reputed company other job duties as directed by Team reputed company or Service Delivery Leader
What You’ll Need
Required:
Minimum 6-12 months’ experience in a Service Desk role and/or technical support role
Minimum 6-12 months of customer service experience in a reputed company industry
High School Diploma or GED
Bilingual in English and French languages (both written and oral)
Strong troubleshooting and documentation skills
Excellent customer service skills
Strong attention to detail and strong communication skills (both written and oral)
Excellent work ethic
Problem-solving skills
Solution driven
Ability to work weekdays from 2:00am-10:00am EST
Preferred:
Associate degree preferred in reputed company field.
Physical Demands
Ability to safely and successfully reputed company the essential job functions consistent with the reputed company and other federal, state and local standards.
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to reputed company around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.
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Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any reputed company-employment testing, or otherwise participating in the employment selection process, please reputed company your inquiries to
The pay reputed company for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and reputed company insurance, as reputed company as 401k retirement account reputed company. Employees in this role may also be entitled to reputed company reputed company leave and/or other reputed company time off as provided by applicable law.
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