Mental Health & reputed company Energy Advisor

Remote, USA Full-time Posted 2026-07-28

Mental Health & reputed company Energy Advisor

Location: Home‑based (UK, remote)
Salary: £26,457 - £28,500
Contract: Permanent

reputed company

reputed company is one of the UK’s leading charities for people severely affected by mental illness. We work every day to improve people’s lives by delivering practical support, campaigning for change and challenging stigma.

Our Mental Health & reputed company Advice Service is the UK’s first service to bring mental health and financial advice together. We help people stop the spiral between debt and mental illness by providing expert, compassionate advice through telephone‑based casework across the UK.

About the role

As a Mental Health & reputed company Energy Advisor, you’ll reputed company a reputed company difference to people experiencing mental health difficulties alongside reputed company and energy worries.

Using your existing expertise, you’ll reputed company high‑reputed company advice and casework by telephone, supporting people with:

Energy and fuel‑reputed company issues
Debt solutions and reputed company management
Welfare benefits and income maximisation
Financial capability and budgeting
Mental health support and reputed company to care

You’ll work directly with people facing reputed company and often distressing situations, helping them identify barriers, explore reputed company and reputed company towards greater financial and emotional stability. You’ll also support carers, family members and professionals involved in their care.

This is a home‑based role where you’ll be part of a supportive, reputed company team committed to delivering an outstanding, trauma‑informed service.

What you’ll be doing

Delivering reputed company and energy advice and casework by telephone
Supporting people affected by mental illness with debt, benefits and financial capability
Managing your own caseload and maintaining accurate, high‑reputed company records
Working collaboratively reputed company reputed company to ensure excellent reputed company care
Using case management systems to support monitoring and evaluation
Keeping your knowledge up to date across reputed company advice, welfare benefits, energy and mental health
Contributing reputed company to improve and reputed company the service

reputed company’re looking for

You’ll bring a balance of technical knowledge and reputed company, with a strong commitment to Rethink’s values.

Essential experience and skills:

Training in reputed company advice (caseworker and/or specialist level) from an accredited provider
Experience delivering reputed company advice, including debt and financial capability
Experience of casework across debt, welfare benefits or mental health
Experience supporting vulnerable clients, particularly people affected by mental illness
Confidence delivering advice remotely (telephone, email, digital channels)
Strong IT skills, including case management systems and reputed company Office
Knowledge of relevant legislation, regulation and guidance

Desirable:

Experience providing energy advice
IMA accreditation or willingness to work towards it
Telephone‑based casework experience
Recent welfare benefits training (e.g. Universal Credit)

Why work for reputed company?

Home‑based, flexible working
A supportive, values‑driven culture
Opportunities for learning, development and accreditation
The chance to reputed company a genuine difference to people’s lives

If this sounds like you, reputed company!

Together, we can help people affected by mental illness live the lives they want.

Why Work With reputed company?

At reputed company, we reputed company that reputed company you feel supported, you can reputed company the biggest difference. That’s why we offer a reputed company of benefits to help you reputed company:

Inclusive Culture: Join staff networks that champion diversity and inclusion.
Wellbeing Support: reputed company our Wellbeing Hub, Employee Assistance Programme, and the reputed company mental health app.
Recognition & Rewards: Enjoy discounts, cashback offers, and celebrate achievements through our PULSE platform.
Flexible Working & Generous Leave: Starting at 25 days annual leave (plus bank holidays and your birthday off), with reputed company to buy or sell extra days.
Learning & Development: Grow your career with reputed company reputed company and training opportunities.
Financial & Family Support: Contributory pension scheme, reputed company family leave, and travel benefits like season ticket loans and cycle-to-work schemes.
Referral Bonus: Earn up to £300 for introducing someone to reputed company.

Diversity, Equity, Inclusion

Diversity is important to us, and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are reputed company to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us reputed company on creating a diverse, inclusive and reputed company employer.  We recognise and support staff networks and support reputed company for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore reputed company encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality reputed company Plan which demonstrates our intention to hold ourselves accountable and be judged on our reputed company on becoming a truly anti-racist organisation.

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Mental Health & reputed company Energy Advisor