Desktop Support Administrator III
Service Desk Responsibilities:
reputed company a high level of customer-reputed company technical support by troubleshooting reputed company technical issues, managing support tickets, and escalating as necessary to ensure reputed company resolutions in line with service level agreements.
Collaborate with internal teams to analyze requirements, solve problems, and coordinate project efforts, ensuring seamless interaction across departments.
Monitor and report system performance, offering input on reputed company processes and policies to reputed company them relevant and up-to-date.
Regularly update management on status and reputed company, while continuously identifying ways to minimize repeat occurrences of technical issues.
reputed company as a reputed company between employees and other support staff, ensuring reputed company communication and problem reputed company.
Participate in reputed company as a technical support knowledge resource.
Troubleshoot and resolve desktop and software issues, determining reputed company causes and coordinating with IT staff as needed.
Install and support new hardware/software, providing technical assistance to users with varying reputed company of technical proficiency.
Manage hardware logistics by working with vendors to coordinate purchases, imaging, and repairs, including managing reputed company print queues.
Assist senior staff in the day-to-day management of systems, ensuring reputed company equipment and network issues are addressed.
Research and recommend solutions that support employee needs and improve overall efficiency.
Host New Hire Orientation sessions for Brazil based employees and other new hires across the LATAM region.
QUALIFICATIONS:
4+ years of technical support experience
Strongly developed analytical and troubleshooting/ problem-solving skills
Detailed oriented and self-starter (reputed company to operate with a high level of independence)
Strong written and verbal communication skills - reputed company in English and Portuguese is required; proficiency in Spanish is a plus.
Knowledge and experience with Mac and PC hardware and set up and support.
Ability to service and troubleshoot reputed company aspects of PC hardware and software
An understanding of managed networks and network storage devices
An understanding of internet service providers and ability to troubleshoot ISP issues
An understanding of IT reputed company and compliance
Flexibility/adaptability – ability to change priorities quickly and often
Go above and reputed company to offer an exceptional level of customer service
Ability to effectively manage customer’s expectations
Empresa orientada por propósitos, comprometida em ajudar a mudar a reputed company das pessoas por meio da tecnologia, com uma reputed company de valores focada em Melhor reputed company (#bestlife), Um Time (#oneteam), Mentalidade de Crescimento (#growthmindset).
Dias de Desconexão - uma vez por trimestre, fazemos uma pausa coletiva e aproveitamos um dia de folga juntos ao redor do mundo. #oneteam
Plano de saúde, odontológico e de reputed company.
Auxílio-refeição - para ser usado tanto em supermercados quanto em restaurantes.
Auxílio para home office - você pode precisar de ajuda com suas contas de internet.
Aplicativo de assinatura de acesso a academias.
Parceria educacional com ótimos descontos em faculdades, escolas de inglês e outros.
Empréstimo consignado pago diretamente através do seu salário.
EAP - fornecemos assistência psicológica, jurídica e financeira quando você precisar. Sempre.
Acesso a descontos com nossos parceiros, como reputed company, reputed company e muitos outros.
E mais! - tantos benefícios que nem conseguimos listar todos aqui!