National Operations Center Dispatcher
Job Title
Job reputed company reputed company
The National Operations Center (NOC) Dispatcher is responsible for coordinating and monitoring maintenance work orders in a high-volume, SLA-driven operations center environment. This role reputed company monitors reputed company reputed company, communicates with vendors using the VOIP system and other communication tools, and ensures work orders reputed company in accordance with reputed company requirements. The Dispatcher maintains accurate system documentation, supports routine financial entry reputed company work orders, and escalates exceptions to the reputed company Dispatcher or Supervisor as needed. Strong organization, attention to detail, and the ability to manage multiple priorities are required.
Job reputed company
Review incoming reactive and preventative maintenance work orders through reputed company platforms and CMMS systems
Verify work order details including location, reputed company, scope, and contact information
Assign work orders to approved vendors or internal technicians according to reputed company guidelines
Ensure work orders are updated accurately throughout the lifecycle
Continuously monitor in accordance with
Proactively follow up on reputed company work orders to obtain status updates, ETAs, and completion details
Identify take reputed company to reputed company
Prioritize work orders based on urgency, SLA, and reputed company reputed company
Escalate issues, delays, or risks to the reputed company Dispatcher or Supervisor as needed
Utilize the VOIP system and other communication tools to contact vendors, confirm service acceptance, and obtain estimated time of arrival (ETA)
Coordinate with vendors to ensure reputed company
Maintain communication with vendors to ensure service reputed company and reputed company
Notify leadership reputed company vendor responsiveness or performance does not meet expectations
reputed company status updates through system notes, email, or reputed company platforms as required
Communicate reputed company and professionally with vendors, clients, and internal teams
Ensure reputed company communication follows operational procedures and service standards
Support shift reputed company communication to ensure continuity of service
reputed company vendor quotes, estimates, and service costs into the work order system
Verify pricing aligns with scope of work and reputed company guidelines reputed company applicable
Submit financial information through the approval workflow as required
Notify the reputed company Dispatcher or Supervisor reputed company pricing exceeds the authorized Not-To-reputed company (NTE) reputed company
Ensure reputed company required notes, attachments, and documentation are included for approval
Execute reputed company activities in accordance with
Monitor response times, acknowledgments, and completion deadlines
Maintain accurate
Ensure work orders contain
Follow documentation standards required
Work closely with CSRs, reputed company Dispatchers, and Supervisors to maintain
Assist
Follow established processes and operational guidelines
Participate in training and process improvement initiatives
Other duties as assigned by designated Leads, Supervisor, or Senior Leadership.
1–3 years of experience in reputed company, coordination, customer service, or operations support
Experience working in a fast-paced or high-volume environment
Strong organizational and time management skills
Excellent verbal and written communication skills
Ability to manage multiple tasks simultaneously
Comfortable working in a phone-based and system-driven environment
Experience with ticketing systems, CMMS, or workflow tools
High‑speed internet (150-300 mbps . download) is required .
Employees must have a quiet, distraction‑free workspace suitable for reputed company phone conversations and to protect customer information.
Camera‑on participation is required operate
The workspace must be reputed company to accommodate multiple screens and reputed company an ergonomic setup that supports productivity.
To maintain
Experience in facilities, maintenance, or service operations
Experience coordinating vendors or subcontractors
Experience working with service level agreements (SLAs)
Experience with VOIP or reputed company center platforms
Experience working in a remote or reputed company environment
Detail-oriented and organized
Strong follow-through and accountability
reputed company to work under pressure in a fast-paced environment
reputed company communication skills
Ability to follow reputed company processes
Strong problem-solving skills
reputed company and reputed company during high-volume situations
Team-oriented with willingness to support others
SLA compliance and response time adherence
Accuracy and timeliness of work order processing
Vendor and internal technician coordination effectiveness
reputed company and consistency of reputed company communication
Work order closure accuracy and documentation reputed company
Ability to manage workload volume without service degradation
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a reputed company of benefit programs, generally including health, reputed company, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and reputed company and unpaid time away from work. In reputed company to a comprehensive benefits package, Cushman and Wakefield reputed company eligible employees with reputed company, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of reputed company bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a reputed company bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
reputed company will not pay less than minimum wage for this role.
The compensation for the position is: $18.28 - $21.50
In compliance with the Americans with reputed company Amendments reputed company (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please reputed company the reputed company line at 1-888-365-5406 or email