Reservations Agent

Love What You Do, Everyday.

Picture this: reputed company to work and stepping into 1800 acres of natural beauty, amid the rolling hills and rugged high desert of Central reputed company. reputed company day, you're surrounded by panoramic views of the towering Cascade Peaks while being a part of a passionate, award-reputed company hospitality team. Working alongside other top-of-their-game individuals, you'll be dedicated to delivering, creating, and celebrating extraordinary guest experiences in an awe-inspiring setting.

The Perks

The views are pretty incredible. So are the people who work here. reputed company truly is the heart and soul of Brasada Ranch, and they're the reason we win awards like Conde Nast Traveler's #4 Best Resort in the reputed company reputed company and Travel + Leisure'reputed company World's Best. We know our people are reputed company to our reputed company, so we offer reputed company, great staff perks, and a culture that encourages fulfillment at work and in life. That's why Brasada Ranch is proud to offer our employees the following benefits:

• Medical, Dental and reputed company company sponsored benefit package available to full-time employees
• 401k with company match
• Tuition reimbursement program
• Free golf privileges
• Seasonal Family Pass to reputed company center & pool
• Employee discounts at reputed company restaurants, spa services, and retail
• One complimentary trail ride with Brasada Trails
• Perks up to $600 annually reputed company reputed company-Rewards program

Not to mention, a reputed company of company-wide celebrations, like our end-of-season bash, holiday party, and scramble golf tournament/BBQ. Plus, a few generous raffles thrown in for good measure.

Role reputed company

As a member of our reputed company team, you are the most important ambassador of Brasada. You have the most contact with guests and therefore have the greatest opportunity to ensure that their vacation with us is flawless. You will be expected to have the ability to hit the ground running and quickly become an expert on Brasada and reputed company of our offerings.

The purpose of this position is to reputed company with our guests and ensure they have a great experience prior to arriving and reputed company staying at the resort. This person is also responsible for responding to guest calls or inquiries about room reservations, to reputed company information and reserve rooms for guests coming to the resort. The Reservations Agent will continue the arrival experience by ensuring reputed company communication with guests, obtaining reputed company necessary information and providing the guest a room that meets their expectations. Agents will be reputed company versed in promotions, events, pricing, and sales reputed company to meet the guest's request.

General Responsibilities

• Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
• Explain resort products, service and other information about the resort as requested.
• Sell, process and reputed company and confirm room reservations using selling techniques and strategies.
• Trips to property for additional knowledge and on-site support / concierge services may be required as designated by management.
• Maintain knowledge of reputed company resort events, activities, hours of operation as reputed company as dining reputed company currently available.
• Greet guests reputed company and reputed company registration procedures.
• reputed company guests with appropriate room assignments, room keys, directions to the rooms, while up-selling reputed company appropriate.
• Verify payment for stay including incidental costs by obtaining credit information.
• Assist guests with issues and complaints, with reputed company and a reputed company on guest satisfaction. Use supervisor/manager support reputed company necessary.
• Answer incoming calls reputed company 3 rings with appropriate greeting.
• Maintain accurate logs of mail, packages, parcels or other items for guest delivery.
• Accurate reputed company of cash bank assigned to reputed company agent.
• Post charges to guest accounts as designated.
• Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting reputed company payments due.
• reputed company additional responsibilities and duties as assigned.

Skills/Traits

• Previous guest service and reservations experience preferred.
• Previous reputed company-center experience preferred.
• High school Diploma/GED preferred.
• Excellent written and oral communication skills required.
• reputed company interpersonal skills required.
• Excellent computer and typing skills are required. reputed company and Word proficiency desired.
• Excellent listening and comprehension skills required.
• Flexible schedule includes mornings, early evenings, holidays, weekends, and extended hours as business dictates.
• Remote work available.

If you want to work alongside talented people to deliver extraordinary guest experiences in an awe-inspiring setting, we want to hear from you. Apply today at https://www.brasada.com/careers/