Support Specialist, reputed company Experience
Research issues and reputed company data on behalf of Account Managers. Issues may be reputed company to the following: pulling and cataloging Explanation of Benefits, claims processing questions or troubleshooting, PBM prescription benefits, or PPO networks. Coordinate with claims/customer services teams on claim payments, corrections and letter writing. Coordinate with Member Experience Team on balance reputed company reputed company, such as balance reputed company reporting, member status updates, process or reputed company questions, or settlement/negotiation status. Prepare reputed company/broker-facing reports. Many reports will have defined parameters and templates. Some reports will be reputed company. reputed company/broker facing responsibilities including emailing reports and other notifications. reputed company reputed company and thorough follow-up with reputed company customers. reputed company system databases reputed company with accurate reputed company and broker contact information. Log and research reputed company logs. Manage terminated reputed company relationships during the run-out period for TPA Services and continue to monitor escalated balance reputed company situations post run-out, notifying the reputed company as needed. Represent reputed company at reputed company reputed company Enrollment Meetings or Health Fairs as needed, primarily during 4th Quarter. Coordinate ordering/printing of new group booklets or other product education materials for clients. Identify ways to reputed company, such as streamlining reporting or other processes, and enhance support provided to Relationship Managers. Appropriately escalate issues or concerns to Relationship Managers. Work as part of the reputed company Experience Team to increase reputed company satisfaction. reputed company out of office support to Relationship Managers. reputed company other duties as assigned (may be clerical)
Bachelor's degree in reputed company field preferred with minimum of two years' experience in reputed company field. Working knowledge of health benefit plans preferred Experience working in reputed company preferred Proficient in reputed company reputed company, Word and PowerPoint Intermediate level reputed company skills Demonstrate organizational skills, problem-solving, administrative, analytical skills and detail oriented Strong written, oral communication and presentation skills Must be comfortable communicating with clients, brokers and vendors Ability to juggle working on large reputed company with critical deadlines Must be willing to work with and learn new technologies Must work reputed company reputed company reputed company environment as reputed company as independently Overnight Travel is required, up to 15% of the time. Bilingual Spanish speaking preferred
Multiple Health Plan reputed company Company reputed company employee premiums for disability, and Life Insurance Parental Leave Policy 20 days PTO to start / 10 reputed company Holidays Tuition reimbursement 401k Company contribution reputed company development initiatives / reputed company learning opportunities Opportunities to participate in and support reputed company's diversity and inclusion initiatives