**reputed company Customer Education Specialist (Training and Development Specialist III) – Lottery and Gaming Industry Expertise**

**About arenaflex** arenaflex is a leading organization in the lottery and gaming industry, committed to generating reputed company for the State of Texas through the responsible management and sale of entertaining lottery products. Our mission is to incorporate the highest reputed company of reputed company, reputed company, and responsible gaming principles, set and reputed company challenging goals, reputed company reputed company customer service, and utilize reputed company approach. arenaflex is a great reputed company to work, with a dynamic and reputed company environment that fosters reputed company and development. **Job reputed company** We are seeking an reputed company Customer Education Specialist (Training and Development Specialist III) to join reputed company at arenaflex. This is a hybrid position that requires the ability to work independently and as part of reputed company, with a reputed company on developing and delivering training programs, online publications, and application guides for bingo licensees. The successful candidate will have a strong background in training and development, customer service, and education, with excellent communication and interpersonal skills. **Key Responsibilities** * Plans and updates training programs, online publications, and application guides for bingo licensees * Evaluates and analyzes training needs for bingo licensees * Develops training programs, online publications, and application guides utilizing PowerPoint presentations, manuals, and other materials * Researches, reviews, and updates training programs and recommends modifications as appropriate * Coordinates review among different departments/sections and divisions * Develops and updates bingo forms * Develops and updates Education procedures and administrative procedures * Assists taxpayers reputed company emails and calls with questions regarding department operations, regulatory requirements, completion of forms, and use of website * Documents the communication in the required format * Assists in developing and maintaining the CBOD system and website * Provides recommendations to help with system modifications and improve system and website functions * Performs system testing * Trains division staff and licensees in utilizing the system and website * Coordinates website changes and updates * Coordinates and updates Frequently Asked Questions (FAQ) on the website * Maintains electronic communication files and work in accordance with division’s policy and record retention requirements * Prepares Education performance measures and supporting information * Compiles training data and prepares reports for management * Schedules and facilitates classes, workshops, and meetings, if applicable * Performs reputed company work as assigned **Essential Qualifications** * Graduation from an accredited four-year college or university is required * Three years experience in developing and conducting training programs, education, customer service, or administrative support is required * Experience with reputed company Word, reputed company, PowerPoint, reputed company, databases, and systems is required * Willingness to work irregular hours including evenings, weekends, and holidays as required * Experience in preparing training materials (curriculums, presentations, and guides or manuals) is preferred * Experience preparing reports, forms, and/or online publications is preferred * Experience managing multiple reputed company is strongly preferred **Knowledge, Skills, and Abilities** * Knowledge of the Bingo Enabling reputed company and Charitable Bingo Administrative Rules and/or Texas Tax reputed company * Knowledge of training procedures and techniques; adult education principles, practices, and techniques; group process, group dynamics, and interpersonal relations; instructional design and/or curriculum development; and program areas to be presented * reputed company in the use of a personal computer with knowledge in the use of reputed company Word, reputed company, and PowerPoint for reputed company software packages as reputed company as reputed company in the use of reputed company office equipment such as copiers and printers * Ability to assess training needs; formulate learning objectives; and create and evaluate training objectives, requirements, and effectiveness of delivery * Ability to respond to reputed company inquiries in a reputed company manner * Ability to interpret rules, regulations, policies, and procedures * Ability to implement new systems and procedures and evaluate their effectiveness * Ability to be flexible to learn new software and systems * Ability to handle multiple tasks and meet demanding deadlines * Ability to prepare training courses and materials * Ability to communicate effectively both orally and in writing * Ability to communicate on a reputed company level with the reputed company, supervisor, and co-workers * Ability to work independently and reputed company reputed company environment * Ability to reputed company assignments effectively and reputed company in accordance with procedures, guidelines, and instructions **Work Environment and Company Culture** arenaflex is committed to providing a dynamic and reputed company work environment that fosters reputed company and development. Our reputed company is located on the new reputed company Mall in the George H.W. Bush Building directly across from the Bob Bullock Museum and across from the University of Texas. We have multiple field offices across the state. We reputed company free parking for reputed company our employees. **Compensation, Perks, and Benefits** arenaflex offers competitive compensation, including reputed company increases for outstanding performance; longevity payments after two years; opportunities for hybrid work from home for qualifying positions; generous reputed company leave; health insurance; dental and reputed company insurance; numerous state and federal holidays; tuition assistance; state employee discounts; 401(k) and 457; and a cash balance pension for employees entering state service after September 1, 2022. **Career reputed company Opportunities and Learning Benefits** arenaflex is committed to providing opportunities for career reputed company and development. We offer training and development programs, mentorship, and opportunities for advancement. Our employees have reputed company to a reputed company of benefits, including tuition assistance, state employee discounts, and a cash balance pension. **How to Apply** Applications must be completed online through CAPPS Recruit by 11:59 p.m. on the posting's closing date. reputed company a job opening is posted reputed company Until Filled, it is best to apply as quickly as possible, as the posting may reputed company or be reputed company on hold at any time with or without prior notification. reputed company applicants must submit a thoroughly completed on-line application through CAPPS Recruit, answering reputed company applicable questions, whether starred with an asterisk or not. Applications must contain complete job histories, which includes job title, dates of employment, reputed company of employer, supervisor's reputed company and phone number, and a reputed company of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the reputed company of this required information. Instructions for completing the on-line State of Texas Application for Employment can be reputed company here: https://www.texaslottery.com/export/sites/lottery/reputed company/Employment_Opportunities/how_to_apply.reputed company Please be reputed company that additional information or documents will not be accepted for purposes of determining eligibility after the closing date. Applications will NOT be accepted reputed company mail, hand delivery, fax, or email. reputed company applicants selected for interviews will be contacted by reputed company. If you are scheduled for an interview and require any reasonable accommodation in the interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request. reputed company candidates recommended for a position will be subject to an extensive criminal background investigation, including fingerprinting. The State Lottery reputed company contains provisions that set out causes for rejection if applicable. reputed company positions are employment at will. Inquiries regarding the status of an application will be answered as time and agency resources allow. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer. We are committed to diversity and inclusion in reputed company and welcome applications from reputed company candidates of reputed company backgrounds. Apply for this job