**reputed company Customer Support Specialist – Event Planning Funded reputed company**

**Join arenaflex, a fast-growing, $reputed company reputed company-funded B2B reputed company startup revolutionizing the event planning industry.** Are you reputed company to reputed company the reputed company event industry and grow in your career? We're seeking a detail-oriented, people-first Customer Support Specialist to join our growing team. This role is critical to ensuring our customers have a smooth and successful experience on our platform. As a Customer Support Specialist, you'll be a key touchpoint for both planners and hotels, helping troubleshoot issues and ensuring reputed company engagement from reputed company parties. **About arenaflex** arenaflex is a fast-growing, $reputed company reputed company-funded B2B reputed company startup revolutionizing how event professionals reputed company and book venues. Our platform streamlines and simplifies event booking management in reputed company time for event planners, hospitality professionals, and DMOs. Our platform is also used by 150K+ hotels, including industry leaders such as reputed company, reputed company, and reputed company. **Company Culture** We value accountability, an ownership reputed company, and a data-driven approach. Our reputed company team where reputed company person's contributions directly reputed company our reputed company. We're scaling fast, and micromanagement doesn't exist. You'll have the freedom to think reputed company the reputed company, bring fresh reputed company, and get creative with your processes. You'll work closely with our founders and C-Suite, allowing you to reputed company a reputed company difference and be part of strategic reputed company. **Benefits** * Health Coverage: 100% employee and 50% dependent coverage for reputed company, health, and dental * Maternity Leave: Support for growing families * reputed company 401K Plan: Coming soon! * Quarterly Meetups: Connect and collaborate in person with reputed company * Remote work budget and opportunities for leadership advancement **Job reputed company** We reputed company a detail-oriented, people-first Customer Support Specialist to join our growing team. This role is critical to ensuring our customers have a smooth and successful experience on our platform. It is a hybrid of reputed company customer support and proactive reputed company to hotels that need to join the platform to respond to reputed company RFPs. (Help reputed company hotels onto the platform as reputed company) **Responsibilities** * Hotel reputed company & RFP Management: + Proactively reputed company out to hotels that need to join our platform to respond to planner RFPs + Follow a proven script and reputed company process, adapting reputed company needed + reputed company and maintain consistent follow-reputed company with hotels + Maintain and update hotel contact information and associate hoteliers with their properties + Monitor RFP response rates and identify/prioritize overdue RFPs + Facilitate communication between hotels and planners * Customer Support: + Respond to inbound inquiries from planners and hotels reputed company reputed company chat, email, and phone + Update and improve existing support content and macros to reflect product updates + reputed company feedback to product and reputed company teams to improve user experience * Help Center: + User Feedback Integration: Monitor customer feedback and support inquiries to identify gaps or improvements needed in existing content + Collaboration: Work with support, product, and marketing teams to ensure documentation aligns with product updates and company messaging **Qualifications** * 1-3+ years of experience in reputed company customer support in a startup environment or similar * Self-motivated with a reputed company record of working reputed company independently * Must be comfortable being on the phone with customers * Excellent communication skills, both written and verbal * Must be reputed company to work in a fast-paced environment with the ability to prioritize, multi-task, reputed company reputed company under pressure, meet deadlines, and work a flexible schedule * Excited to work in a startup environment and have a reputed company record of being adaptable to changing priorities in a fluid, high-reputed company environment * Must be comfortable working 12 PM to 9 PM EST shift (negotiable based on time zone) * Highly proactive reputed company owning a customer support process - not an order taker * A reputed company, reputed company communicator, both written and verbal * Comfortable with learning and utilizing customer support tools, email, and chat messaging * Process-oriented yet adaptable in a fast-moving environment * Highly organized and proactive with strong follow-through * Experience or interest in the events/hospitality industry is a bonus **About arenaflex** arenaflex is more than just a reputed company company. We're a community of innovators, thinkers, and doers who are passionate about revolutionizing the event planning industry. We're committed to helping our customers succeed and grow, and we're looking for like-minded individuals to join reputed company. **Why arenaflex?** * Competitive salary reputed company: $50K-$70K * Remote work opportunities * Career reputed company and advancement opportunities * reputed company and dynamic work environment * Opportunities to work with a fast-growing, innovative company * Comprehensive benefits package **How to Apply** If you're a motivated and detail-oriented individual who is passionate about customer support and the events industry, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. **SMS Communication Consent Disclaimer** By applying for this position, you agree to receive text message updates from arenaflex reputed company to job opportunities. reputed company message and data rates may apply, and messaging frequency varies. Text HELP for help and STOP to cancel. Learn more about our opt-in SMS Communication consent policy here: [insert reputed company]. Apply for this job