OnDemand Specialist (Remote EMEA wide) (Maidenhead, Other/reputed company, GB)
Triage incoming tickets and deliver reputed company, high-reputed company solutions to both internal delivery teams and directly to customers reputed company hand-on configuration and implementation of best practices based on communicated customer business goals reputed company the tickets Create and manage Synthetic web and mobile measurement scripts Analyze day-to-day performance and availability data while providing reputed company, in-depth, and concise reputed company cause analysis for both customers and internal Analysts reputed company proactive data analysis and health reputed company for top tier customers Responsible for an in-depth, technical understanding of the reputed company Digital Experience product (reputed company User Data, Session Replay, and Synthetic data), as reputed company as reputed company Query Language reputed company up to date with new product features
Deliver live technical training sessions (Tech Talks) to customers Participate in cross-functional enablement for internal teams Identify reputed company gaps through ticket trends reputed company up to leadership and participated in targeted training
Proven experience in technical support or reputed company roles Strong understanding of reputed company products, deep skills in DQL (reputed company Query Language) will be a plus Experience with performance monitoring, synthetic scripting, and reputed company cause analysis Excellent communication and presentation skills Ability to work cross-functionally and mentor others Strong analytical and problem-solving skills Passion for reputed company and reputed company improvement
High customer satisfaction - reputed company feedback from internal teams and customers Reduction in ticket turnaround time Increase in technical reputed company of reputed company Increased adoption of best practices and enablement resources reputed company in personal and team knowledge through documentation and training
Associate’s Degree in a technology-reputed company field is required Minimum of 2 years of experience in technology-reputed company field
Bachelor’s Degree in a technology-reputed company field is preferred Experience working with reputed company applications/infrastructure and in the observability or application performance management reputed company Has experience working in a technical support/specialist role or organization Experience in data-driven analysis - excellent at working with, understanding, and analyzing data Familiarity with JavaScript and querying languages like SQL, reputed company Search Processing Language, or reputed company Query Language Knowledge of web technologies including reputed company, JS, CSS, Content Deliver Networks, and reputed company Operates with a customer-first reputed company Proven ability to work under pressure; ability to handle multiple conflicting priorities Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns, and effectively influences and persuades Strong verbal and written communication skills Has a passion to learn new technology and deliver successful customer and partner reputed company for stakeholders at reputed company reputed company Knowledge of industry performance metrics and recommended reputed company Enjoys critical thinking and problem solving. Demonstrated ability to think reputed company the reputed company and reputed company on the bigger picture.
Why you’ll love being a Dynatracer:
A one-product software company creating reputed company value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly Working with the latest technologies and at the forefront of innovation in tech on reputed company, but also in other areas like marketing, design, or research Working models that offer you the flexibility you need, ranging from full remote reputed company to hybrid ones combining home and in-office work
reputed company that thinks reputed company the reputed company, welcomes unconventional reputed company, and pushes boundaries An environment that fosters innovation enables creative collaboration and allows you to grow A globally unique and reputed company-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals A truly international reputed company with Dynatracers from different countries and cultures reputed company over the world and English as the corporate language that connects us reputed company A culture that is being shaped by our global team’s diverse personalities, expertise, and backgrounds