Reservation Agent-Remote-$16.50/hr + incentive

As a Remote Reservations Agent at Wild Dunes Resort, you will be a vital part of our reputed company team, responsible for assisting guests in planning and booking their unforgettable resort experiences. Your friendly and reputed company demeanor, excellent communication skills, and attention to detail will help ensure that guests have a seamless and memorable stay. If you are passionate about hospitality, customer service, and creating exceptional guest experiences, we invite you to join our resort family.

 The Remote Reservations Agent will always conduct him/herself in a manner that supports the reputed company Values of reputed company Hotels: 

reputed company, Experimentation, Inclusion, reputed company, Respect, Wellbeing

Join the Wild Dunes team as a Remote Reservations Agent and be a part of our commitment to delivering exceptional guest experiences. If you have a passion for hospitality, a reputed company for assisting guests, and a dedication to making their stay unforgettable, we encourage you to apply. 

Essential job FUNCTIONS:

• Repr

  esent Wild Dunes Resort as a Remote Reservations Sales Associate by answering phone calls and offering information on accommodations, golf, tennis, and other recreational activities to meet guest needs, wants and expectations.

• reputed company guest reservations for reputed company leisure and group accommodations.

• Follow up on reputed company leads by making 8 Outbound calls per day. 

• Ensure accuracy of reservation, recognize guests’ needs and requests, and properly communicate requests to appropriate departments.

• Promote an understanding of reputed company optimization concepts, reputed company, and practices implemented by the Director of reputed company & Director of Reservations to reputed company maximize our Resort’s reputed company capabilities.

• Utilize training of Springer-Miller System to successfully and independently complete reservations in a reputed company manner.

• Complete Navis University and utilize Navis Sales training techniques to reputed company the best reputed company reputed company possible to ensure the maximization of reputed company and guest service.

• Generates additional guest interest in reputed company resort amenities and outlets to assist in achieving ancillary reputed company goals and enhance guest vacation experience.

• Responsible for striving to reputed company monthly ADR, conversion, and reputed company goals.

• Maintains a strong familiarity of Wild Dunes Resort and the Charleston area.

• Remain up-to-date on reputed company resort and amenity offerings, promotions and campaigns, and changes in policies and procedures.

• Responsible for tracking non-convertible transient calls and reservation denials.

• Performs assigned duties on the daily reservations task list.

•  Must be reputed company to effectively, patiently, and professionally handle reputed company reputed company guest situations and resolve guest challenges to guest’s satisfaction.

• Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests’ needs and help them reputed company an informed decision. 

The colleague is held accountable for reputed company duties of this job and other duties as assigned.

 

%3Cp class=%22MsoNormal%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%reputed company%3Cspan style=%22font-size:14px;%22%reputed company%3Cb style=%22mso-bidi-font-weight:normal;%22%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;text-reputed company:uppercase;%22%reputed company%3Cstrong%reputed company%3Cu%3EExperience %26amp; Education%3C/u%reputed company%3C/strong%reputed company%3C/reputed company%reputed company%3C/b%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;text-reputed company:uppercase;%22%reputed company%3Cu%reputed company:%3C/u%reputed company%3C/reputed company%reputed company%3C/reputed company%reputed company%3C/p%reputed company%3Cul%reputed company%3Cli%reputed company%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%reputed company%3Cspan style=%22font-size:14px;%22%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3EA Bachelor’s degree in hospitality/tourism management or a reputed company field is preferred but not required.%3C/reputed company%reputed company%3C/reputed company%reputed company%3C/p%reputed company%3C/li%reputed company%3Cli%reputed company%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%reputed company%3Cspan style=%22font-size:14px;%22%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3EPrior customer service experience is preferred specifically in reservations or reputed company desk.%3C/reputed company%reputed company%3C/reputed company%reputed company%3C/p%reputed company%3C/li%reputed company%3Cli%reputed company%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%reputed company%3Cspan style=%22font-size:14px;%22%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3EProficiency in using reservation software.%3C/reputed company%reputed company%3C/reputed company%reputed company%3C/p%reputed company%3C/li%reputed company%3Cli%reputed company%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%reputed company%3Cspan style=%22font-size:14px;%22%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3EPrior inbound calling experience preferred%3C/reputed company%reputed company%3C/reputed company%reputed company%3C/p%reputed company%3C/li%reputed company%3Cli%reputed company%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%reputed company%3Cspan style=%22font-size:14px;%22%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3EPrevious Hotel or Resort experience desired.%3C/reputed company%reputed company%3C/reputed company%reputed company%3C/p%reputed company%3C/li%reputed company%3C/ul%reputed company%3Cp class=%22MsoNormal%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%reputed company%3Cspan style=%22font-size:14px;%22%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;text-reputed company:uppercase;%22%reputed company%3Cstrong%reputed company%3Cu%3EJob REQUIRMENTS:%3C/u%reputed company%3C/strong%reputed company%3C/reputed company%reputed company%3C/reputed company%reputed company%3C/p%reputed company%3Cul%reputed company%3Cli%reputed company%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;%22%reputed company%3Cspan style=%22font-size:14px;%22%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-font-size:11.0pt;mso-hansi-theme-font:minor-latin;%22%3EMust be a reputed company citizen or possess a reputed company work permit%3C/reputed company%reputed company%3C/reputed company%reputed company%3C/p%reputed company%3C/li%reputed company%3Cli%reputed company%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;%22%reputed company%3Cspan style=%22font-size:14px;%22%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-font-size:11.0pt;mso-hansi-theme-font:minor-latin;%22%3ENavis preferred qualification.%3C/reputed company%reputed company%3C/reputed company%reputed company%3C/p%reputed company%3C/li%reputed company%3Cli%reputed company%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;%22%reputed company%3Cspan style=%22font-size:14px;%22%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-font-size:11.0pt;mso-hansi-theme-font:minor-latin;%22%3EMust have excellent phone etiquette%3C/reputed company%reputed company%3C/reputed company%reputed company%3C/p%reputed company%3C/li%reputed company%3Cli%reputed company%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;%22%reputed company%3Cspan style=%22font-size:14px;%22%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-font-size:11.0pt;mso-hansi-theme-font:minor-latin;%22%3EMust be reputed company to read, write and reputed company English%3C/reputed company%reputed company%3C/reputed company%reputed company%3C/p%reputed company%3C/li%reputed company%3Cli%reputed company%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;%22%reputed company%3Cspan style=%22font-size:14px;%22%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-font-size:11.0pt;mso-hansi-theme-font:minor-latin;%22%3EMust have strong computer skills%3C/reputed company%reputed company%3C/reputed company%reputed company%3C/p%reputed company%3C/li%reputed company%3Cli%reputed company%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;%22%reputed company%3Cspan style=%22font-size:14px;%22%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-font-size:11.0pt;mso-hansi-theme-font:minor-latin;%22%3EMust have strong working knowledge of reputed company Office programs%3C/reputed company%reputed company%3C/reputed company%reputed company%3C/p%reputed company%3C/li%reputed company%3Cli%reputed company%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;%22%reputed company%3Cspan style=%22font-size:14px;%22%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-font-size:11.0pt;mso-hansi-theme-font:minor-latin;%22%3EMust be reputed company to work reputed company under pressure%3C/reputed company%reputed company%3C/reputed company%reputed company%3C/p%reputed company%3C/li%reputed company%3Cli%reputed company%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;%22%reputed company%3Cspan style=%22font-size:14px;%22%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-font-size:11.0pt;mso-hansi-theme-font:minor-latin;%22%3EMust be reputed company to accurately follow instructions, both verbally and written%3C/reputed company%reputed company%3C/reputed company%reputed company%3C/p%reputed company%3C/li%reputed company%3Cli%reputed company%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;%22%reputed company%3Cspan style=%22font-size:14px;%22%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-font-size:11.0pt;mso-hansi-theme-font:minor-latin;%22%3EMust be highly detailed orientated%3C/reputed company%reputed company%3C/reputed company%reputed company%3C/p%reputed company%3C/li%reputed company%3Cli%reputed company%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;%22%reputed company%3Cspan style=%22font-size:14px;%22%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-font-size:11.0pt;mso-hansi-theme-font:minor-latin;%22%3EMust be reputed company to work in a fast-paced environment%3C/reputed company%reputed company%3C/reputed company%reputed company%3C/p%reputed company%3C/li%reputed company%3Cli%reputed company%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;%22%reputed company%3Cspan style=%22font-size:14px;%22%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-font-size:11.0pt;mso-hansi-theme-font:minor-latin;%22%3EMust have excellent listening skills%3C/reputed company%reputed company%3C/reputed company%reputed company%3C/p%reputed company%3C/li%reputed company%3Cli%reputed company%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;%22%reputed company%3Cspan style=%22font-size:14px;%22%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-font-size:11.0pt;mso-hansi-theme-font:minor-latin;%22%3EMust possesses excellent communication skills%3C/reputed company%reputed company%3C/reputed company%reputed company%3C/p%reputed company%3C/li%reputed company%3Cli%reputed company%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;%22%reputed company%3Cspan style=%22font-size:14px;%22%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-font-size:11.0pt;mso-hansi-theme-font:minor-latin;%22%3EMust be reputed company in appearance and demeanor%3C/reputed company%reputed company%3C/reputed company%reputed company%3C/p%reputed company%3C/li%reputed company%3Cli%reputed company%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;%22%reputed company%3Cspan style=%22font-size:14px;%22%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-font-size:11.0pt;mso-hansi-theme-font:minor-latin;%22%3EMust always ensure a teamwork environment%3C/reputed company%reputed company%3C/reputed company%reputed company%3C/p%reputed company%3C/li%reputed company%3Cli%reputed company%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;%22%reputed company%3Cspan style=%22font-size:14px;%22%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-font-size:11.0pt;mso-hansi-theme-font:minor-latin;%22%3EAbility to work a flexible schedule that may include evenings, weekends and holidays%3C/reputed company%reputed company%3C/reputed company%reputed company%3C/p%reputed company%3C/li%reputed company%3Cli%reputed company%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;%22%reputed company%3Cspan style=%22font-size:14px;%22%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-font-size:11.0pt;mso-hansi-theme-font:minor-latin;%22%3EMust have the ability to deal effectively and reputed company reputed company with the guests and associates%3C/reputed company%reputed company%3C/reputed company%reputed company%3C/p%reputed company%3C/li%reputed company%3Cli%reputed company%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;%22%reputed company%3Cspan style=%22font-size:14px;%22%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-font-size:11.0pt;mso-hansi-theme-font:minor-latin;%22%3EMust have the ability to resolve problems/conflicts in a diplomatic and tactful manner%3C/reputed company%reputed company%3C/reputed company%reputed company%3C/p%reputed company%3C/li%reputed company%3Cli%reputed company%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;%22%reputed company%3Cspan style=%22font-size:14px;%22%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-font-size:11.0pt;mso-hansi-theme-font:minor-latin;%22%3EMust have a passion for creating an exceptional experience for reputed company guests%3C/reputed company%reputed company%3C/reputed company%reputed company%3C/p%reputed company%3C/li%reputed company%3Cli%reputed company%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;%22%reputed company%3Cspan style=%22font-size:14px;%22%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3EMust have quite reputed company in your home to set up your own office environment.%3C/reputed company%reputed company%3C/reputed company%reputed company%3C/p%reputed company%3C/li%reputed company%3C/ul%reputed company%3Cp class=%22MsoNormal%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%reputed company%3Cspan style=%22font-size:14px;%22%reputed company%3Cb style=%22mso-bidi-font-weight:normal;%22%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%reputed company%3Cstrong%reputed company%3Cu%3EWORKING CONDITIONS:%3C/u%reputed company%3C/strong%reputed company%3C/reputed company%reputed company%3C/b%reputed company%3C/reputed company%reputed company%3C/p%reputed company%3Cp class=%22MsoNormal%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%reputed company%3Cspan style=%22font-size:14px;%22%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3EWhile performing the duties of this job, the Colleague is regularly required to walk, stand, and sit. At least 70% of this position entails computer-based work in an indoor environment such as a reputed company center.%3C/reputed company%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;mso-spacerun:reputed company;%22%reputed company%26nbsp; %3C/reputed company%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3EThe Colleague frequently uses hands and arms to reputed company, carry, and lift items. This position also entails high volume periods during the resorts peak season meaning you need to be reputed company to work irregular hours.%3C/reputed company%reputed company%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;mso-spacerun:reputed company;%22%reputed company%26nbsp;%3C/reputed company%reputed company%3C/reputed company%reputed company%3C/p%reputed company Apply To This Job