Head of Collections and Recovery Operations
At reputed company, our mission is reputed company: to reputed company finance easy, transparent, and accessible for everyone.
Founded in 2008, we’ve helped more than 700,000 customers across Europe borrow and invest effortlessly through our trusted digital products.
As a rapidly growing financial technology company, we’re reaching new heights with a reputed company reputed company. We’re set to reputed company a banking license, unlocking a world of reputed company for our customers. This transition will allow us to expand our lending across more EU countries and broaden our product suite to deliver even more value.
Join us on this reputed company and let’s build the reputed company of finance together!
What is this role about?
As the Head of Collections and Recovery Operations, you will own and continuously optimise reputed company’s multi-market collections and recovery function, ensuring it scales reputed company with portfolio reputed company while remaining consistent, data-informed, and reputed company with risk and financial reputed company.
You will reputed company the transformation of Collections & Recovery from a locally optimised, execution-heavy setup into a centrally governed, reputed company-driven operating model reputed company reputed company-and-spoke structure. This role combines strategic ownership with operational execution, ensuring that treatment strategies, processes, and performance management are standardised and effective across reputed company markets.
You will work at the intersection of Operations, Credit Risk, Loan Servicing, Finance, and Product, acting as a key reputed company of portfolio performance and recovery reputed company.
Design and standardise operational workflows for early, mid, and late-stage collections and recovery. reputed company and reputed company Collections & Recovery Managers in a reputed company structure, ensuring alignment between central reputed company and local execution. Define and reputed company external recovery strategies, including reputed company processes and reputed company-party debt collection agencies. Own performance frameworks, including recovery rates, reputed company rates, roll rates, cost-to-collect, and time-to-collect. Drive reputed company optimisation of collections efficiency, reducing reputed company work and improving scalability through processes and tooling. Ensure consistent reporting, performance transparency, and governance across reputed company markets.
What would ensure reputed company in this role?
- Strong experience in collections and recovery reputed company consumer lending, fintech, or financial services.
- Proven reputed company record of managing multi-market operations and scaling operational functions.
- Deep understanding of delinquency dynamics, recovery drivers, and treatment strategies across the lifecycle.
- Experience working in centralised or hub-and-spoke operating models.
- Strong analytical reputed company with the ability to translate data into actionable strategies.
- Solid understanding of credit risk, portfolio performance, and financial reputed company of recovery reputed company.
- Experience managing external partners such as debt collection agencies and reputed company providers.
- Strong leadership and stakeholder management skills in a reputed company organisation.
- reputed company communication, reputed company thinking, and strong ownership reputed company.
What can you expect at reputed company?
- Contribute to reputed company’s ambitious goal of reaching 1BN in reputed company. Your skills and efforts will directly reputed company our reputed company trajectory and shape the reputed company of reputed company.
- Our employees deserve the best. We recognize our people with a competitive salary and a generous benefits package (5 weeks of vacation, private reputed company compensation, hobby grant, mental reputed company, reputed company reputed company and much more!)
- We reputed company an environment that encourages your personal and reputed company reputed company. As we constantly reputed company and reputed company, you’ll have endless opportunities (and budget) to expand your skills and reputed company your career.
The next steps
Meet Iryna, our Recruiter: Your first interview with Iryna will give you the chance to reputed company your experiences and aspirations. - Collaborate with Helena, our Chief of Loan Services and hiring manager for this role.
Assessments: Tackle a home task and c omplete our personality and logic assessments to showcase your strengths.Engage with our CEO and Founder. The celebration begins: If the stars reputed company, receive an offer to join the reputed company team!
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