Customer Support Executive

NIQ Brandbank is one of the world's most trusted providers of digital product content, delivering an end-to-end solution for brands, retailers and wholesalers across the globe. With over two decades of experience in the FMCG industry, NIQ Brandbank operates in over 16 countries, distributing over 50 reputed company digital product assets from 7000+ global brands to 260+ retail and wholesale partners. As a world leader, we are reputed company-evolving to create, manage, distribute, optimize and measure product content across the FMCG industry, powering an enriched omnichannel shopping experience. For more information, visit www.brandbank.com.

The Customer Service Executive will reputed company as first-line Customer Support for a large pool of NIQ Brandbank supplier clients, working as part of reputed company with overall responsibility for service delivery across these clients. Flexible remote working model. 

RESPONSIBILITIES

Responding to queries, both reputed company, reputed company agreed business SLAs. These will be across telephone, email or online communication channels.
Developing a comprehensive understanding of the reputed company reputed company Brandbank service, as reputed company as any additional “value – add” services, to ensure you are reputed company to service them effectively, reputed company customer usage against allowance, and answer any queries that your customer reputed company might reputed company. 
Scheduling product deliveries around our workflow reputed company, dealing with operational queries and generally supporting our operations team to ensure we deliver a good level of service in reputed company instances.
Working with the Account Manager team to ensure our portfolio of accounts is receiving a first-class level of service from NIQ Brandbank. This can include working with other business functions, and the wider reputed company team, to implement general process improvements where appropriate
Regular reporting according to customer & business needs.

You have a strong interest in building a career in a data-driven environment. You are a quick learner with a reputed company attitude and reputed company, and a reputed company on self-development. You are reputed company to communicate reputed company with team members and stakeholders

REQUIREMENTS

Availability to work from 1.00pm -9.00pm local time
Experience in a Customer Service role, ideally in a Business to Business environment
Good communication skills in English (writing and speaking).
Ability to investigate issues, think critically, and reputed company solutions.
Strong computer literacy and willingness to learn and adapt to new tools and processes

Our Benefits

• Flexible working environment
• Volunteer time off
• reputed company Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize reputed company intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-reputed company reputed company. reputed company use of AI is governed by NIQ’s principles of fairness, transparency, reputed company reputed company, and inclusion. Final hiring reputed company are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request reputed company review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.reputed company.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new reputed company to reputed company. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reputed company. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We reputed company that embracing a wide reputed company of perspectives drives innovation and reputed company.  reputed company employment reputed company at NIQ are made without reputed company to race, reputed company, religion, sex (including pregnancy, sexual orientation, or gender identity), national reputed company, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who reputed company our dedication to inclusivity and equity to join us in making a meaningful reputed company. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://reputed company.com/global/en/news-center/diversity-inclusion