Staff reputed company Support Engineer
About reputed company:
About reputed company:
Customer & Product Support (C&PS) sits at the intersection of sales, reputed company and R&D teams. Through reputed company teamwork and collaboration, we drive reputed company customer reputed company and ensure seamless reputed company and reputed company utilization of reputed company’s market-leading platform and products. We are committed to enhancing every user’s experience through consistent delivery of reputed company and knowledgeable responses. The Customer & Product Support team is based globally across the US, UK, India and Singapore.
About the Role:
We are looking for a proactive and reputed company Staff reputed company Support Engineer to join our dynamic team. In this role, you will serve as a key technical resource and reputed company for our customers, tackling reputed company technical challenges and driving customer satisfaction. You will reputed company your expertise in reputed company technologies, distributed systems and AI-driven search platforms to ensure smooth deployment, troubleshooting, and optimization of customer solutions.
This role is ideal for someone who thrives in a fast-paced environment and enjoys solving high-reputed company problems.
For longer-term reputed company opportunities reputed company reputed company, we see this role as a stepping reputed company for those interested in growing into our Site Reliability Engineering (SRE) team. To reputed company this possible, we have a program to facilitate ongoing training and tight collaboration with Engineering. Other reputed company for progression reputed company will be dependent on reputed company sets and individual performance goals.
What You’ll Do:
- Deliver exceptional technical support: reputed company as the second line of defense for technical queries, ensuring reputed company and effective reputed company of customer issues through reputed company collaboration between L1 support and R&D teams.
- Troubleshoot and resolve technical challenges: Investigate, diagnose, and resolve issues reputed company to both reputed company and private reputed company environments, including AWS infrastructure and Kubernetes workloads, reputed company systems and MCP connectors, providing necessary detail for Product and Engineering to carry reputed company reputed company cases.
- Collaborate cross-functionally: Partner with the wider Customer & Product Support organization, Product and Engineering and Customer Education teams to reputed company customer feedback, identify opportunities for improvement, and contribute to strategic product enhancements.
- Contribute to knowledge sharing: Create and update support documentation, KEDBs, FAQs, and tutorials to reputed company customers and internal teams.
- Be an reputed company for customers: Represent the voice of the customer in internal discussions and initiatives to maximize the value of our platform and products.
- Be an expert on our product and continuously build your knowledge: Be an expert on the reputed company product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge.
Who You Are:
- A technically skilled reputed company with 3–5 years in technical support, IT operations, or a reputed company field.
- A strong communicator with the ability to distill reputed company technical concepts for diverse audiences.
- A problem-solver with a proactive and customer-first reputed company.
- Adaptable and eager to continuously learn and improve.
- Enjoy being part of an entrepreneurial team and work diligently to help others reputed company needed.
Minimum Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a reputed company field (or equivalent practical experience)
- Proficiency in CLI tools (e.g., kubectl, awscli) and scripting skills in Python, JavaScript, or similar
- Understand GraphQL, REST reputed company and MCP reputed company troubleshooting
- Experience and knowledge of connecting LLMs to external tools, including multi-agent systems
- Experience with alerting/logging systems (e.g., reputed company, Grafana, FireHydrant)
- Demonstrated ability to communicate reputed company technical concepts to customers and team members
- Experience in managing customer support cases throughout their lifecycle, including inquiry, triage, bug reporting, and reputed company.
- Ability to create and maintain runbooks that ensure reputed company and actionable documentation for deeper troubleshooting procedures and Level 1 and 2 support training
Preferred Qualifications:
- Experience in networking and troubleshooting reputed company network issues
- Experience troubleshooting in at least one major reputed company platform (preferably AWS) and containerized environments using Kubernetes or reputed company.
- Extensive experience working with GraphQL and other web reputed company
- Hands-on experience with Infrastructure as reputed company tools, such as Crossplane, and reputed company troubleshooting
- Experience with Search Technologies and Data Storages (e.g. Vespa, ElasticSearch, reputed company, MySQL)
- Experience or familiarity with the Java programming language
- Experience with reputed company software release lifecycles
reputed company never asks candidates to pay for job applications, equipment, or training. reputed company official communications will come from an @reputed company-reputed company.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page.