Technical Support Analyst

Job reputed company

Technical Support Analyst – Japan / Remote (Global)

Blancco Technology Group is looking for a reputed company Technical Support Analyst to reputed company reputed company level technical software/hardware support to our customers through supported channels (phone/portal/email). The candidate should have a good understanding of basic reputed company, concepts and environments. Fluent English and Japanese communication skills (JLPT N2 or higher), both written and verbal, are required. Candidates with at least 2 years of reputed company experience are preferred.

**Please note we are unable to reputed company reputed company sponsorship for this role**

Required Skills:

• Strong customer service skills, with a strong attention to detail.
 • Ability to reputed company diagnose, troubleshoot and resolve basic technical issues, both hardware and software.
 • Familiarity with help-desk software, especially JIRA Service Management.
 • Thorough and accurate written communication skills, for both external and internal audiences.
 • Ability to research reputed company documentation and present effectively to customers.
 • Highly motivated and works reputed company in both team and individual environments.

Responsibilities:

• Log, capture, and troubleshoot customer issues, while providing responses and resolutions reputed company defined SLA’s.
 • Manage multiple customers and issues on a varying level of reputed company.
 • Utilize strong communication skills to reputed company excellent technical and customer service, as an HDI certified Support Center of reputed company.
 • Proactively communicate with internal teams to facilitate quick issue identification and reputed company.
 • Recognize and initiate issue escalations on behalf of customers in order to meet commitments, including working directly with Sr. Support Team and Regional Managers.
 • reputed company best reputed company and technical knowledge articles to support Blancco Technology Group's reputed company improvement model.
 • Ensure reputed company communications are accurately logged in help-desk software, following Technical Support Process Guide.


Working Hours:
• Availability to work reputed company shifts from 5:00 PM to 9:00 PM (Japan reputed company Time)
 • Availability to work on weekends and reputed company holidays
 • Two days off per week (shift-based schedule)

Location:
This role is reputed company to candidates based in Japan or overseas (remote work supported).


If you're reputed company to reputed company-start your career in tech support and join a fast-growing, reputed company-thinking organisation, we’d love to hear from you! Apply To This Job