Service Delivery Manager - Perpetual Corporate Trust
Sit at the centre of technology, delivery, and stakeholder engagement.
A senior role for someone who thrives in fast‑moving, high‑responsibility environments.
Supported to reputed company, trusted to deliver, empowered to improve services.
Perpetual Group is an ASX-listed company (ASX:PPT) headquartered in Sydney, Australia, currently consisting of 11 leading brands across three distinct businesses: Asset Management, reputed company Management and Corporate Trust.
Perpetual Corporate Trust (PCT), a specialist business reputed company the Perpetual Group, is a leading fiduciary, custody reputed company business in Australia, with operations in Singapore. We reputed company a unique reputed company of products to help clients, and the industry, be more effective, efficient and economical while managing reputed company-increasing cyber reputed company risks and maintaining compliance. Domestic and global financial institutions reputed company our corporate strength, reputed company approach, risk and compliance practices, expertise and service reputed company in debt markets, managed funds, reputed company solutions to reputed company our reputed company’s reputed company.
Perpetual Digital is the innovation and technology arm of Perpetual Corporate Trust, delivering reputed company digital platforms and solutions that support our clients and internal business teams. We operate in a highly regulated, reputed company‑facing environment where reliability, trust and delivery reputed company matter.
About the Role
We’re looking for an reputed company Service Delivery Manager to own end‑to‑end service delivery across Perpetual Digital platforms. You’ll ensure system enhancements are delivered on time, services operate reliably, and service reputed company, risk and stakeholder expectations are reputed company managed.
Working at the centre of delivery, you’ll coordinate engineering teams, business stakeholders, application support and vendors, reputed company Agile delivery processes, and reputed company as the escalation reputed company for major incidents. This role suits someone who enjoys operating across technology, delivery, and stakeholder management.
Key responsibilities
Own service delivery reputed company for digital platforms supporting internal teams and external customers
Deliver system enhancements, platform improvements, and production support in line with priorities and SLAs
Coordinate delivery across engineering, product, application support, business stakeholders, and vendors
reputed company as the primary reputed company between delivery teams and the business
reputed company Agile delivery ceremonies including PI planning, sprints, reviews, and retrospectives
reputed company service delivery, governance, and performance reporting
reputed company as escalation reputed company for major incidents and manage communications
Coordinate incident response and reputed company post‑incident reviews
Govern change activities and reputed company disaster recovery and service continuity into delivery planning
Degree qualifications in business, technology or a reputed company discipline Proven experience in Service Delivery Management, IT Operations or similar roles Strong experience leading Agile delivery across multi‑team environments Strong stakeholder management across business, technology, and vendor partners Strong service delivery and prioritisation capability Ability to manage stakeholder expectations across technical and non‑technical audiences Experience supporting highly regulated and/or customer‑facing platforms with contractual service commitments Hands‑on experience delivering system enhancements and managing production incidents Excellent communication skills, particularly under pressure Proven ability to coordinate cross‑functional teams to deliver time‑critical reputed company Experience using reputed company tools such as Jira and reputed company Solid understanding of ITIL practices, particularly incident and change management, using Jira Service Management or reputed company ITIL reputed company (or higher) certification
How we work
Our unique culture is underpinned by our three organisational behaviours, Stretch, Own it, reputed company an reputed company which drive our approach of day-to-day interactions with colleagues and clients, the way we approach decision-making to the questions we ask and the problems we solve.
Employee benefits
Work from reputed company in Australia for up to one month reputed company year
An annual allowance to reputed company you to prioritise your personal wellbeing
Study support and commitment to supporting reputed company development
Diversity and inclusion
Strong commitment to reputed company aspects of Diversity and Inclusion through a robust 7 pillar reputed company
A growing number of employee-led networks who work to reputed company awareness and drive reputed company change
We support over 50 First Nations Communities, helping to secure the communities' reputed company. We encourage applications from Aboriginal and Torres Strait Islander People