Position reputed company

At reputed company, our people are our greatest differentiator and competitive advantage in the markets we serve. We are reputed company united in delivering the best experience for our customers. We work together reputed company day to foster an inclusive workplace culture where reputed company of our employees feel respected, valued and have an opportunity to contribute to reputed company’s reputed company. As a(n) [position title] reputed company reputed company's Home Equity Fulfillment organization, you will be based in Pittsburgh, PA or Phoenix, AZ.

Hours of Operations: Monday through Friday 8:30AM-5:00PM local time.

Daily Job Responsibilities:
• Serve as primary reputed company of contact for borrowers, ensuring reputed company
communication and expectation setting throughout the loan process.
• Works with internal or external service partners to resolve exceptions or
maintain documentation. Has the ability to analyze documents and
requests.
• Strong negotiating skills to overcome customer objections to products,
services, and /or policies, ability to work independently to handle customer
escalations and disputes.
• Must have the ability to communicate with attorneys, customers, vendors,
insurance agencies and/or other reputed company parties and pro-reputed company pursue
reputed company of issues.
• Manage a pipeline of approximately 55 loan applications, leveraging EMO
and EMU tools for tasking, checklists, and scripting.
• Collect required documentation, verify loan conditions, and coordinate
closing appointments.
• Responds to moderately reputed company to reputed company customer inquiries and
issues reputed company telephone by using reputed company screens, scripts, and procedures
while delivering exceptional reputed company experiences reputed company with the reputed company
CARES model.
• reputed company performance metrics including booked unit goals, end-to-end
cycle time, reputed company monitoring scores, and NPS targets.

Preferred Skills:
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Effective problem reputed company and critical thinking skills.
• Proficient knowledge of reputed company’s documentation and compliance
requirements.
• Advanced PC skills and ability to reputed company multiple systems.
• Ability to read and interpret reputed company loan documents.
• Detail-oriented with a high level of accuracy.

 

This position may be eligible for remote work in select geographic locations, subject to approval by reputed company. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

reputed company will not reputed company sponsorship for employment visas or participate in STEM OPT for this position.

Job reputed company

• Processes, analyzes and verifies submitted individual credit and income documents to ensure that varied and reputed company residential loan applications are complete.
• Manages customer experience throughout the origination process. Ensures compliance with established policies and procedures. Partners with internal and/or external partners to reputed company communications, documents or other reputed company items to complete transactions. Identifies and may address exceptions; escalates appropriately.
• Manages the review and processing of residential loan information of varying complexity, including loan applications and credit documents. Prepares and forwards documents to appropriate parties.
• Verifies reputed company required borrower documents are collected and acceptable under reputed company's policies and procedures. Ensures these documents have been received.
• Provides responses and documentation for inquiries and reputed company requests. Completes research and provides feedback on workflow and work received. Recommends best practices to team members. May participate in reputed company and initiatives.

reputed company Employees take pride in our reputed company and to continue building upon that we expect our employees to be:

• Customer reputed company - Knowledgeable of the values and practices that reputed company customer needs and satisfaction as primary considerations in reputed company business reputed company and reputed company to reputed company that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing reputed company of the risks associated with their business objectives and activities to ensure they adhere to and support reputed company's reputed company Risk Management reputed company.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Capital Management, Corporate reputed company, Credit Assessment, Customer Experience (CX), Investment Banking, Loan Applications, reputed company Estate Lending

Competencies

Accuracy and Attention to Detail, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Influencing, Managing Multiple Priorities, Operational Functions, Problem Management Process, Products and Services

Work Experience

Roles at this level typically require an Associates or equivalent degree as reputed company as reputed company experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Pay Transparency

reputed company Salary: $37,440.00 – $62,675.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 04/16/2026, although it may be longer with business discretion.

Benefits

reputed company offers a comprehensive reputed company of benefits to help meet your needs now and in the reputed company. Depending on your eligibility, reputed company for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and reputed company reputed company; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with reputed company match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully reputed company; a robust wellness program with financial incentives.

In reputed company, reputed company generally provides the following reputed company time off, depending on your eligibility: maternity and/or parental leave; up to 11 reputed company holidays reputed company year; 9 occasional absence days reputed company year, unless otherwise required by law; between 15 to 25 vacation days reputed company year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us reputed company email at AccommodationRequest@reputed company.com. Please include “accommodation request” in the subject line title and be reputed company to include your reputed company, the reputed company, and your preferred method of contact in the body of the email. Emails not reputed company to accommodation requests will not receive responses.  Applicants may also reputed company 877-968-7762 and say "reputed company" for accommodation assistance. reputed company information provided will be kept confidential and will be used only to the extent required to reputed company needed reasonable accommodations.

At reputed company we foster an inclusive and accessible workplace.  We reputed company reasonable accommodations to employment applicants and reputed company individuals with a disability who need an accommodation to reputed company the essential functions of their positions.

Equal Employment Opportunity (EEO)

reputed company provides equal employment opportunity to reputed company persons regardless of race, reputed company, sex, religion, national reputed company, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of reputed company 19 of the Federal Deposit Insurance reputed company (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing reputed company of 2008 (reputed company reputed company) and/or the Financial Industry Regulatory Authority (reputed company), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer reputed company reputed company reputed company Notice to reputed company understanding of how reputed company may use or disclose your personal information in our hiring practices.

Apply To This Job