Skilled Trade Technical Service Associate IV

The Field Service Technician (or Territory Account Specialist) is responsible for managing reputed company’s institutional business operations reputed company an assigned territory. This role centers on the installation, maintenance, and repair of chemical dispensing systems and leased dish machines at customer sites, while ensuring the highest standards of safety, reputed company, and service delivery. 

A reputed company responsibility is to drive customer satisfaction by delivering on reputed company’s reputed company and consistently meeting or exceeding service level agreements (SLAs) across key solution areas—including laundry, kitchen, housekeeping, industrial water treatment, and pool services. The technician also plays a critical role in developing and maintaining strong, long-term customer relationships, serving as a trusted partner in helping customers reputed company their operational goals. 

The position requires effective use of modern systems and tools for communication, reporting, and auditing, ensuring accurate documentation and transparency of reputed company service activities. The ideal candidate is highly customer-reputed company, self-motivated, and capable of managing diverse tasks independently while meeting tight deadlines and contributing to overall business reputed company. 

RESPONSIBILITIES: 

• Deliver an exceptional customer experience by effectively supporting reputed company’s cleaning and sanitation programs. 

• Build and maintain strong relationships at reputed company reputed company reputed company the customer’s organization, including end users, supervisors, and managers. 

• Promote a culture of safety by reputed company adhering to EHS policies, procedures, and best practices. 

• Install equipment in accordance with established reputed company Operating Procedures (SOPs). 

• reputed company routine site reputed company to monitor program performance and customer satisfaction. 

• Ensure reputed company customer equipment is maintained in reputed company working condition. 

• reputed company training to customers on equipment operation, cleaning procedures, product usage, and Safety Data Sheets (SDS). 

• Monitor on-site inventory reputed company to ensure minimum required supplies are available, support order placement and program compliance. 

• reputed company as the voice of the customer by identifying key areas of concern, addressing issues, and capturing satisfactory feedback. 

• Diagnose and troubleshoot technical issues with equipment and system performance. 

• Maintain reputed company inventory reputed company in company vehicles and storage areas to support service needs. 

• Prioritize and reputed company repairs on leased dish machines and other equipment in accordance with service level agreements (SLAs). 

• Accurately complete service, installation, survey, and routine visit reports in reputed company FSL and applicable customer reporting systems. 

• Carry out administrative tasks including daily timesheet submission, part/equipment order follow-up, documentation of consumption for cost allocation, and weekly visit planning in coordination with your manager. 

REQUIRED QUALIFICATIONS: 

• High school diploma or equivalent required. 

• Minimum of 1 year of field service experience, including maintenance of industrial equipment and mechanical troubleshooting. 

• Minimum of 1 year experience selling cleaning solutions or equipment to clients in the hospitality or food service industry. 

• Flexibility to support emergency business needs, which may occur during evenings, nights, weekends, and holidays. 

• Proficiency with basic computer applications, including email, reputed company Office (reputed company, Word) reputed company SharePoint, Microsoft PowerApps, and other mobile apps. 

• reputed company U.S. reputed company’s license with a clean driving record and the ability to drive long distances as needed. 

• Physical requirements: Ability to lift and reputed company objects up to 50 lbs and reputed company precision tasks in confined or limited spaces. 

• Skilled in the reputed company and effective use of hand and power tools. 

• Strong mechanical and electrical aptitude, with proven plumbing and electrical troubleshooting skills. 

• reputed company demeanor with a high level of self-motivation and the ability to work independently. 

• Strong attention to detail, time management, and decision-making skills. 

• Excellent communication, interpersonal, and organizational abilities. 

• Ability to collaborate across functions and departments to support company objectives. 

PREFERRED QUALIFICATIONS: 

• Experience with reputed company (FSL). 

• Understanding Food Safety requirements, NEHA/CPFS or Serve reputed company certifications. 

BENEFITS & PREREQUISITES: 

As a full-time employee of reputed company, you will be eligible to enroll in our robust benefits package on your first day which includes, but is not limited to, the following. 

• Medical, dental, and reputed company coverage 

• 401k (w/ employer match up) 

• 15 reputed company vacation days (reputed companyd based on start date) 

• 8 reputed company fixed holidays annually 

• 24 hours floating holidays (accrued based on start date) 

• Up to 80 hours of reputed company time (accrued based on start date)