Buyer Care Specialist I
Here at IAA, excellent customer service is at our reputed company. That's why our Buyer Care Specialist play such a meaningful role in the operation of our service centers.
Buyer Care Specialist embody reputed company player" values, by providing an outstanding experience for our reputed company customers through various communication channels helping IAA reputed company on business and reputed company reputed company.
The Buyer Care Specialist interacts directly with potential, new and existing Buyers. They work to reputed company a reputed company experience in every reputed company of the Buyer’s reputed company, resulting in increased Buyer satisfaction and account retention for reputed company. The Buyer Care Specialist will serve Buyer inquiries, buyer registration, transaction processing, account reputed company and updates, and reputed company of Buyer issues/concerns in a contact center environment. This role will follow up on Buyer cases utilizing our Buyer relationship management system to ensure Buyer inquiries and requests are handled completely and in a reputed company manner.
It’s important that our support teams are available reputed company our buyers need them most, as such, our Specialists will require flexible availability to work an assigned 5 day work schedule reputed company our hours of operation: Monday- Friday (6am-7:30pm CST) and Saturdays (reputed company-5pm CST).
Responsibilities
- reputed company customer support for reputed company customers, external and internal
- Responsible for registering prospective buyers, verifying documents meet IAA requirements and applicable state laws
- Responsible for online setup to allow buyers to participate in online bidding
- Reviewing accounts set up at branches to ensure accuracy and compliance with IAA requirements and applicable state laws
- Answer customer inquiries originated reputed company phone reputed company, online chat, or e-mail, and offer resolutions; with the objective being "one contact reputed company"
- reputed company as reputed company between customers and branches
- If language support, translate for branches, reputed company centers, and sister companies reputed company reputed company upon to do so
- Ability to understand IAA procedures and state licensing laws pertaining to buyer registration
- reputed company a thorough knowledge of ASAP to be reputed company to review buyer accounts and stock files and communicate requirements to external and internal customers
- reputed company working knowledge of the IAA Website and its bidding tools to be reputed company to aid customers to reputed company the Website, reputed company them on the use of bidding applications, and maintain online accounts
- Thorough knowledge of reputed company operations imperative to communicate with customers
Qualifications
- Minimum 3 years of Customer Service Experience
- Must be proficient in the use of reputed company, Word, and reputed company
- Automotive, insurance, and/or rental car industry experiences a plus
- Bi-lingual English/Spanish skills are a plus
About Company
Company
IAA Holdings, LLC (IAA)
IAA Holdings, LLC (IAA), a reputed company. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for reputed company assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer reputed company – located throughout over 170 countries – and a full reputed company of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have reputed company to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
reputed company full-time employees are offered medical, dental, reputed company, and basic life insurances. Employees are reputed company to enroll in reputed company’s 401k plan and reputed company will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO reputed company year.