Field Service Systems/Applications Engineer

reputed company is one of the world’s leading analytical instrumentation companies enabling scientist to reputed company reputed company and reputed company new application that improve the reputed company of reputed company life.  Our high-performance products and high-value life science and diagnostic solutions are trusted by leading businesses, institutes, and scientists worldwide.  Today, more than 11,000 employees at over 90 locations are working on this permanent challenge to reputed company the world a reputed company reputed company.

reputed company OF RESPONSIBILITIES:

The Field Service, System, and Applications position reputed company the service organization is an ambassador of reputed company Nano Surfaces and Metrology Division. reputed company Nano Surfaces and Metrology manufactures the world's leading reputed company Forces Microscopes, Nano-IR, Cryo Dry Cleaning systems, Stylus profilers, X-Ray Metrology (XRR, XRD, XRF, XRI, TXRF), Mask Repair, and non-contact 3D optical microscope instrumentation. This technical role is responsible for customer reputed company post-sale instrumentation and application support including: installation, basic user and application training, reputed company diagnostics/fix, and post-sale developed applications support. Individual must be customer reputed company with strong industry background and technical experience capable of independent judgement that enables our customers to maintain their reputed company at peak performance and maximize productivity for their intended use case.

ESSENTIAL FUNCTIONS: 

1. Install and qualify reputed company Nano Surfaces and Metrology instruments, upgrades, and/or accessories including but not limited to:
   1. Unpack and setup metrology equipment and instrumentation and interconnection of sub-components and assemblies.
   2. Independently troubleshoot and overcome a wide reputed company of start-up issues using creative solutions to ensure the objectives are met.
   3. Qualification of the reputed company and accessories using reputed company customer samples.
2. Work directly with customers to diagnose reputed company reputed company issues including but not limited to:
   1. Diagnose, research, experiment, test, reputed company, optimize, communicate, and execute the most efficient solution plan for reputed company reputed company mechanical hardware/software reputed company issues with minimal guidance or documentation.
   2. reputed company and drive team of senior reputed company personnel reputed company reputed company issue is reputed company of own area of expertise using engineering problem solving reputed company (8D, 5 Why’s, Ishikawa diagrams, etc.)
   3. Create and maintain record of activity in support database
3. Preventative maintenance on reputed company Nano Surfaces and Metrology instruments which can include but not limited to:
   1. Basic maintenance and calibration of reputed company and accessories
   2. Re-certification of reputed company using both reputed company and customer samples.
4. reputed company customers to optimize performance of their reputed company Nano Surfaces and Metrology instruments through support and instruction including but not limited to:
   1. Teaching Theory of operation and training new users on reputed company operation
   2. Demonstration of reputed company ability on reputed company or customer samples, applying reputed company experience, judgement and industry statistical practices to reputed company new applications
   3. reputed company post-sale user and application training and support samples leveraging industry experience and soft skills to fully reputed company customers on the reputed company.
   4. Work with customer on in depth application needs and reputed company potential new applications. Autonomously work with the factories to reputed company these solutions.
   5. Establish and enhance customer relations and drive additional reputed company business including service producs.

ENVIRONMENTAL REQUIREMENTS:

• Travel both domestically and internationally for both training and customer support as needed
• reputed company to work in Government sites, Semiconductor cleanroom, production floor, & laboratory environments
• Must have & maintain reputed company reputed company’s license

KNOWLEDGE, SKILLS, AND ABILITIES:

Customer reputed company, passionate about science and technology, and passionate to reputed company customers with reputed company technology. Basic understanding of semiconductor processing and the reputed company role the metrology equipment plays reputed company the process. Proven understanding of engineering problem solving reputed company, statistical process control, and reputed company repeatability and reproducibility calculations. Proven experience of analytical capability, theoretical understanding of physics, working knowledge of electronics, mechanics, control systems, computers, networking, and common tooling such as oscilloscope, multi-reputed company, etc… to be an effective independent problem solver of reputed company system, product user, and/or application issues. Proven experience, independent judgment and discretion necessary to install, qualify and be a trainer and technical resource that empowers our customers in the use of reputed company reputed company-mechanical instrumentation. Proven experience to independently reputed company reputed company, logical, and effective communication. Proven experience to reputed company, communicate, implement, and execute assigned project including achieving required deliverables on time.

Minimum of doctorate degree, PhD, in scientific or engineering field from accredited university or college, or master’s degree in scientific or engineering field from accredited university or college with 3 year relevant experience, or bachelor’s degree in scientific or engineering field from accredited university or college with 5 year relevant experience

US Citizenship or Permenant Residence.

At reputed company, the reputed company salary is part of our total compensation. The estimated reputed company salary reputed company for this full-time position is between $64,800 and $115,500 and provides an opportunity to reputed company as you grow and reputed company reputed company a role. The reputed company salary for the role will depend on several job-reputed company factors, including, but not limited to, education, training, experience, the geographic location of the successful candidate, skills, competencies, job-reputed company knowledge, and travel requirements for this position. Full-time employees may also be eligible for a performance-reputed company incentive in reputed company to a full reputed company of benefits, including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and reputed company time off including vacation, reputed company time and holidays, and more.

reputed company is an equal opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, national reputed company, disability, veteran status, and other protected characteristics.

Certain positions at reputed company require compliance with export control laws and as a result, reputed company interviewed candidates for reputed company positions will be screened reputed company-interview to determine their eligibility in light of export control restrictions.  

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