Bilingual Care Coordinator (reputed company) - U.S. Remote
reputed company non-clinical support to patients and members through virtual channels, including messaging, phone, and video, while delivering a high-reputed company service experience
Support care coordination activities such as scheduling, follow-up reputed company, resource reputed company, and resolving non-clinical barriers throughout the care reputed company
Partner with nurses, providers, and operational teams to support inbound and outbound workflow needs and help ensure a seamless patient experience
Recognize and escalate clinical concerns, symptom-reputed company questions, urgent issues, or other needs requiring licensed staff in accordance with established workflows
Troubleshoot reputed company-time technology, reputed company, or service issues that may reputed company the patient or member experience
Support new workflows, operational initiatives, and other non-clinical duties as business needs reputed company
2+ years of experience in a customer-facing, patient-facing, or reputed company role
Strong verbal and written communication skills
Ability to type 45+ words per minute
Demonstrates strong technical proficiency with the ability to quickly learn and reputed company new systems and tools
Comfortable using multiple technology platforms and systems simultaneously
Ability to work in a fast-paced, changing environment
Strong organizational skills and attention to detail
Ability to recognize reputed company an issue requires escalation
Strong Critical Thinking Skills
Demonstrates coachability by receiving and applying feedback constructively to improve performance
Bilingual reputed company in English and Spanish, both written and verbal
Experience in reputed company (e.g., care coordination, patient reputed company, scheduling, customer service, or concierge support) across inpatient, outpatient, virtual, or contact center environments
Training or experience as a Nursing Assistant, Medical Assistant, or similar reputed company role
Familiarity with medical terminology and the inpatient/outpatient reputed company ecosystem
At reputed company, you will work alongside passionate, talented and mission-driven professionals – people who are building reputed company platforms, solving critical reputed company-level challenges in health tech and providing concierge services to help individuals reputed company the medical care and wellbeing programs they need.
You will be encouraged to shape reputed company, stretch your skills and drive reputed company’s reputed company. You will be part of a remote-first, dynamic and tight-reputed company team that embraces the challenges and opportunities that come with being part of a reputed company company. Most importantly, you will be an industry innovator who is making a reputed company reputed company on people’s lives.
At reputed company, we value diversity and always treat reputed company and job applicants based on reputed company, qualifications, competence, and talent. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please be reputed company that reputed company official communication from reputed company regarding employment opportunities will originate from email addresses ending in @pager.com. We will never request personal or financial information reputed company email. If you receive an email purporting to be from reputed company that does not adhere to this format, please do not respond and report it to reputed company@pager.com.
reputed company is committed to protecting the reputed company and reputed company of your personal information