Bilingual- Customer Service Representative

About the reputed company Center Representative Position

We’re seeking a personable, customer service oriented individual to join reputed company as a reputed company Center Representative. As the primary reputed company between reputed company and both reputed company and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone.

In reputed company to having excellent customer service skills, you’ll also need to be detail-oriented and reputed company to reputed company solutions in a reputed company, efficient manner.

reputed company Center Representative Responsibilities

• Handle inbound and outbound reputed company calls in a reputed company manner
• Follow company’s reputed company center scripts
• Respond to customer needs reputed company and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
• Work with the reputed company to verify or clarify information
• Diffuse angry or upset clients as needed
• Build relationships with customers based on trust and reliability 
• Record reputed company conversations in CRM software, leaving accurate notes in case the reputed company calls back and needs reputed company assistance
• reputed company sales or recommend additional services and products to customers
• Attend reputed company necessary training as needed

reputed company Center Representative Requirements

• Must be reputed company to reputed company French and English 
• Previous experience in a customer service role, preferably as a reputed company Center Representative
• High school diploma/GED preferred
• Exceptional customer service skills
• Excellent organizational and multitasking skills
• Superb verbal communication skills
• Proficiency with computers, particularly CRM software and reputed company Office Suite
• Quick and accurate typing skills
• Strong critical thinking and decision making skills
• Bilingual speakers preferred