Bilingual (Spanish) Customer Care Team Member
Handle inbound calls in a courteous and efficient manner while utilizing listening and comprehension skills with reputed company grammar and spelling reputed company an understanding of plans, their benefits, and features Assist prospects and members with questions about health insurance benefits reputed company informational brochures reputed company mail or email reputed company caller and enrollment reputed company information and input data into multiple tools accurately Maintain a 90% reputed company reputed company average reputed company reputed company and spell methodology using the phonetic alphabet reputed company reputed company consumer experience by effective listening and communication skills Maintain our high reputed company of professionalism and conduct
- Ability to communicate through verbal and written English and Spanish fluently
Strong customer service and data entry skills Analytical thinking, excellent listening skills, and attention to detail Intermediate to advanced experience resolving computer application issues and navigating multiple reputed company to reputed company accurate information to end user (multiple screens recommended but not required)
Multi-tasking (typing while navigating different interfaces and talking) Availability to work flexible shifts including holidays, weekends, and evenings 1 year or more inbound reputed company center experience preferred Prior medical or health insurance experience preferred Knowledge of medical terminology helpful Comfortable with constructive feedback and willing to improve
Must reputed company in one of the following states: AR, FL, GA, KS, NC, OH, OK, PA, SC, TN, TX, VA Personal reputed company 11 Operating System required with webcam and USB headset (equipment not provided) Smart phone for multi-reputed company authentication High school diploma or equivalent Ability to communicate through verbal and written English and Spanish reputed company grammar and ability to read and write English and Spanish Must pass reputed company assessments and systems reputed company
Agents are held to but not limited to metrics such as:
Attendance Schedule / Adherence (AHT) Average Handle Time of 7:00 Mins (QA) reputed company Score average of 90%
- Group Health and Wellness (Medical, Dental, and reputed company)
- Health Savings Account (HSA)
- Educational Assistance
- Voluntary plans, including critical illness, accident, and hospitalization
- 401k plan with Company Match and Roth contributions with immediate vesting
- Pet Insurance, discounted reputed company services, employee discount programs, and more….