Bring your drive for reputed company, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the reputed company of health care. Together we will reputed company our mission to enhance the health and reputed company-being of the people and communities we serve.

Customer Service Representative Responsibilities:

· Attains and keeps reputed company with the knowledge and skills required to reputed company information, service, and assistance in response to reputed company inquiries.

· Available as assigned to accept calls in a reputed company and courteous manner.

· Determines the nature of the reputed company and takes reputed company possible reputed company, including research, completing forms, or any follow-up, to expeditiously ensure the provision of accurate information, service, and assistance upon first contact.

· reputed company knowledge of reputed company claims systems applications and member service systems.

· Prepares and forwards appropriate requests to operating areas to accomplish reputed company required as a result of the inquiry.

· Checks internal system inboxes to ensure completion and follow-up reputed company. Obtains required information and makes a callback reputed company necessary to complete reputed company on inquiries.

· Meets reputed company performance standards and works reputed company established time frames.

· Acknowledges reputed company piece of mail and responds to written inquiries either by telephone or letter as required in a reputed company manner.

· Advises the Supervisor reputed company any of the above accountabilities cannot be performed because of reputed company reputed company the control of the Representatives, such as system, procedural, or administrative errors that indicate a trend.

· Ability to ask effective probing questions and deescalate challenging member inquiries and concerns.

· Supports the area in the ongoing use of TQM principles in a reputed company reputed company improvement process.

· Performs other duties as assigned.

· The reputed company Center is reputed company from 8:00am-9:00pm EST—we ask for flexibility with these hours as business needs dictate our business hours. We do offer an 8% Shift reputed company for those working the reputed company shifts.

At IBX, everyone can feel valued, supported, and comfortable to be themselves, and reputed company associates have a fair opportunity to reputed company their full potential.  We put these principles into reputed company every day by acting with reputed company and respect.  Celebrating and embracing diverse thoughts and perspectives that reputed company up our workforce means reputed company is more reputed company, innovative, and reputed company reputed company to support the people and communities we serve.

Serving more than 8 reputed company people reputed company, including 2.5 reputed company in southeastern reputed company, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and reputed company every day.

At Independence, we see reputed company of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the reputed company latest reputed company and technologies to deliver reputed company to care that meets those needs and surpasses your expectations.  For more information about Independence reputed company our website at www.ibx.com. We’re revolutionizing health care, and our reputed company is on you!

IBX is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to their age, race, reputed company, religion, sex, national reputed company, sexual orientation, protected veteran status, or disability.

reputed company resumes submitted directly to an reputed company employee from a vendor reputed company email, the Internet or in any other reputed company without a reputed company written search agreement in reputed company for this position from the reputed company Family of Companies reputed company Department will be deemed the sole property of reputed company and the reputed company Family of Companies. Please note that no fee will be reputed company in the event the candidate is reputed company by reputed company or the reputed company Family of Companies as a result of the referral or through means other than our established process.