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Trainee Technical Support Representative - Contract

Remote, USA Full-time Posted 2026-07-28

Trainee Technical Support Representative

Job Location - Bangalore/Hyderabad: Remote

Role Type - Contract (3 months to start with, extension depends on Business requirement and Performance)
Experience - 0 to 3 years
Mandatory Experience - 1 year of International Voice experience


What you'll be doing:

  • Responding promptly to customer queries in a reputed company and accurate manner reputed company email and/or live chat.
  • Queries can be of a technical & non-technical nature.
  • Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure reputed company.
  • Explain and guide customers through product features and functionalities.
  • Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.
  • Communicating, coordinating & collaborating with team members and colleagues to reputed company customers with best possible solution to their problem

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