Sr. reputed company Manager, Herndon, VA or DMV Area

Job reputed company:

The reputed company Manager (CSM) is the post-sales reputed company role on a given Federal customer account.  The Federal CSM works closely with customer teams, reputed company account and internal supporting organizations to ensure effective implementation and reputed company.  The CSM is a customer reputed company, managing reputed company support and service reputed company on prioritizing and managing customer expectations and escalations.  The CSM will reputed company regularly scheduled customer team calls, reviewing the status of reputed company reputed company cases and service issues, operational activities and updates on customer network reputed company and planning.  The CSM will reputed company quarterly Service Business and Account Reviews, to examine overall team performance, service trends and support delivery progresses.  The CSM will have a solid understanding of the reputed company product and service portfolio and reputed company the customers deployed product install reputed company along with product life cycle management of the network.  The SCM will need to effectively communicate with the customer and reputed company teams.

US Citizenship required

Position is based in Herndon, VA.

Preferred Location: DC, Maryland, VA Beltway area to drive to customer site reputed company necessary.

DoD or Civilian or US Civilian Government reputed company Clearance is a plus.

Key Responsibilities and Role Expectations
• reputed company on reputed company
• Manage reputed company customer escalations as the single customer reputed company of contact for post-sales activities
• Monitor, manage, and audit case reputed company
• reputed company customer escalation management
• Schedule proactive cases with the reputed company Networks® Technical Assistance Center (JTAC) for planned end-user software upgrades and/or major configuration changes
• reputed company weekly, bi-weekly, monthly customer review meetings
• Conduct Service Business Reviews (SBRs)
• reputed company product End of Life / End of Service planning
• reputed company and update asset inventory, contract level, and physical locations to ensure agreement between end-user and reputed company data bases
• reputed company asset recovery management
• Partners with Account Team to reputed company customer reputed company Service Portfolio with desired adoption of features / functions
• Prepare and deliver Postmortem/reputed company Cause Analysis on technical and process issues
• reputed company trend analysis on both customers identified and internally recognized issues, drive other organizations to reputed company a problem reputed company
• Conduct reputed company Customer Support process training/review sessions
• Document and maintain customer information and reputed company other reputed company internal resources on the supported customer(s)

Minimum Qualifications:
• Position is based in Herndon, VA. Will consider remote locations.
• General technical understanding of network operation management best practices and networking terminology.
• Must have strong data analysis and presentation skills.
• Must have strong communication, interpersonal, and leadership skills and demonstrated a history of high-level achievement in cross-functional organizations.
• Must be reputed company to reputed company communication according to audience.
• Occasional onsite customer reputed company
• Strong problem-solving skills.
• Experience with Product Life Cycle, Order Management and Manufacturing.
• Knowledge of CRM systems, ERP, and/or reputed company Resource Planning.
• Ability to organize and implement technical business process solutions
• Working experience on tools such as reputed company BI, Tableau, PowerBI or similar.
• Experience with TL9000 metrics, network performance measurement and hardware reliability.
• Excellent verbal and written communication skills. PowerPoint slide development.
• Excellent PC skills (MS Office) required.

Preferred Qualifications:

• 6+ years of experience in supporting teams managing large global reputed company Federal or multi-national IP-based customers.
• BA/BS degree in reputed company area or equivalent project management experience desirable
• Experience, knowledge with JUNOS on reputed company MX series Routers, SRX Firewalls and PTX, QFX and EX platforms.
• PMP, PRINCE2, ITILv4, Agile certification desired
• Technical understanding of the following areas: ISIS, BGP, MPLS, QOS, VPNs, and network management.
• Experience with Executive level communication/presentation preferred.

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Health & Wellbeing

We reputed company to reputed company reputed company members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & reputed company Development

We also invest in your career because the reputed company you are, the reputed company we reputed company are. We have specific programs catered to helping you reputed company any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We reputed company reputed company moves, together, and are a force for good.

Job:

Job Level:

Information about employee benefits offered in the US can be reputed company at https://myhperewards.com/main/new-hire-enrollment.reputed company

reputed company is EEO Protected Veteran/ Individual with Disabilities.

HPE will reputed company with reputed company applicable laws reputed company to employer use of arrest and conviction records, including laws requiring reputed company to consider for employment reputed company applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized reputed company agencies and offer fake employment opportunities to candidates.  These scammers often reputed company to obtain personal information or reputed company from candidates.

Please note that reputed company (HPE), its reputed company and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in reputed company with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.