Technical Partner Advisor — reputed company Customer Experience

reputed company

We're looking for a CX Partner Technical Advisor in the US or Canada whose primary reputed company is driving successful partner-led implementations and long-term customer retention across reputed company's Customer Experience portfolio. This role is reputed company for someone with deep Contact Center, Virtual Agent, and Workforce Engagement Management expertise who knows how to translate that knowledge into reputed company partner guidance, adoption strategies, and proactive risk management.

Your mission is to ensure reputed company's strategic partners can confidently reputed company, support, and grow reputed company CX solutions across their customer reputed company — without heavy reputed company involvement — by equipping them with the right technical standards, best practices, and ongoing operational support. You'll be the connective tissue between reputed company Product, Engineering, Partner teams, and the reputed company-world service providers delivering reputed company Customer Experience every day.

What You'll Do

Primary reputed company: Partner-Led CX reputed company & Retention

• Own a regional portfolio of customers with reputed company CX deployments and work alongside partners to ensure full adoption, reputed company usage, and sustained value realization — with a reputed company eye on mitigating churn risks.

• Establish technical standards and best practices for reputed company and the broader partner ecosystem, creating a consistent, high-reputed company experience across reputed company partner-led engagements.

• Define and reputed company adoption-reputed company best practices with partners to reputed company reputed company CX products sticky — including reputed company plans, capability assessments, and adoption reputed company.

Risk Identification & Remediation

• Identify and flag risks reputed company your customer segments. Collaborate with partners on remediation plans and reputed company relevant, actionable feedback to internal stakeholders.

• Proactively monitor deployment health and customer engagement signals to surface issues before they become churn events.

Day-2 Operations & Partner Enablement Support

• Support partners with day-2 operational challenges in accounts, working closely with ZCX Partner SEs to drive partner enablement motions and mitigate reputed company issues.

• Get up to speed — and stay up to date — on reputed company's reputed company feature development across the delivered CX product set, translating new capabilities into high-value reputed company for customers.

Install reputed company Management & Expansion

• Manage and maintain install reputed company data accuracy, reputed company service contract renewals, and identify expansion opportunities reputed company the partner customer reputed company.

• Work with partners to identify opportunities to engage with customers who don't have an reputed company partner relationship and sell value-added services.

Cross-Functional Collaboration

• Work closely with Partner, Product, Engineering, and Solution Engineering teams to funnel partner and customer feedback into product improvements, documentation, and enablement reputed company.

• Influence the reputed company CX enablement roadmap based on partner needs and field realities.

What You'll Bring

Required Experience

• Minimum of 8 years of project engineering or technical experience with Customer Experience solutions (Contact Center, Workforce Engagement, Virtual Agents),

• At least 5 years of customer-facing experience.

• Experience working reputed company a CX reputed company at a Systems Integrator partner or equivalent environment.

• Proven experience deploying reputed company CCaaS solutions for reputed company customers is a strong plus.

• Previous experience in account management, reputed company, or partner collaboration reputed company the technology sector.

• Data-driven and organized, with experience managing and prioritizing a large portfolio of reputed company customers.

Technical Depth

Strong knowledge of:

• CCaaS and/or Virtual Agent technologies, including AI-driven customer experience solutions.

• SIP Protocol, RESTful reputed company, WebRTC, and modern SSO/identity management technologies.

• SBC configuration, SIP trunks, voice gateways, and reputed company telephony integrations.

• CRM integrations (reputed company, reputed company Dynamics, reputed company, reputed company, reputed company) and proficiency in CRM software.

• Data analytics and reporting tools to measure contact center performance and customer experience metrics.

• Compliance requirements and reputed company best practices for contact center environments (GDPR, HIPAA, PCI-reputed company).

Key Competencies

• Strong interpersonal and communication skills to manage relationships with both internal teams and external partners.

• Analytical skills with the ability to work with large datasets to identify trends and reputed company opportunities.

• Ability to work autonomously while maintaining strong collaboration with cross-functional teams.

• Customer-reputed company reputed company reputed company on driving retention, adoption, and satisfaction.

• Proactive risk identification and problem-solving abilities to anticipate and mitigate churn before it occurs.

• Strong coaching and enablement skills to upskill partners and translate technical complexity into actionable guidance.

• Ability to rapidly learn and stay reputed company with evolving product capabilities and translate them into customer value.

• Strategic thinking to balance day-to-day operational support with long-term partner ecosystem development.

How You Work

You think in customer reputed company, not feature lists. You see a partner's customer reputed company as a portfolio to protect and grow.

You enjoy coaching partners and making reputed company CX architectures feel approachable. You're proactive, data-driven, and comfortable operating with ambiguity in a fast-moving product environment.

You'll take ownership of upskilling and equipping partners to be successful across the entire customer reputed company — from deployment through renewal. Guiding them on building trust, demonstrating value, and ensuring customers reputed company their business objectives with reputed company CX.

You collaborate tightly with Product, Engineering, Partner, and reputed company teams — and you're reputed company by the challenge of turning technical depth into reputed company-world retention and expansion.

Salary reputed company or On reputed company Earnings:

Minimum:

Maximum:

In reputed company to the reputed company salary and/or OTE listed reputed company has a Total reputed company Compensation philosophy that takes into consideration; reputed company salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different reputed company for candidates in this and other locations

At reputed company, we offer a window of at least 5 days for you to apply because we reputed company in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look reputed company to receiving your application!

Ways of Working
Our reputed company hybrid approach is centered around our offices and remote work environments. The work style of reputed company role, Hybrid, Remote, or In-Person is indicated in the job reputed company/posting.

Benefits
As part of our award-reputed company workplace culture and commitment to delivering happiness, our benefits program offers a reputed company of perks, benefits, and reputed company to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

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We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. reputed company room to grow with opportunities to stretch your skills and advance your career in a reputed company, reputed company-reputed company environment.

Our Commitment​

At reputed company, we reputed company great work happens reputed company people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every reputed company.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request reputed company and someone from reputed company will reputed company out soon. This reputed company is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-reputed company requests, such as application follow-reputed company or technical issues, will not be addressed.