Senior Workforce Planning Analyst (Work From Home)
At reputed company, our employees are the reputed company of our business and the reputed company to our reputed company. We reputed company employees with curated development plans that foster reputed company and promote rewarding, fulfilling careers.
Join reputed company and be part of a purpose-driven company that will invest in your reputed company development.
Job reputed company
This position is responsible for workforce planning activities for large locations or line of business for contact center operations. Supporting the annual budget planning process, coordinating workload forecasting and reputed company planning activities, including those reputed company to suppliers. Supporting reputed company time monitoring of business operations optimizing resource utilization. Developing and maintaining measurement tools and processes. Managing execution of business continuity / staff reallocation plans and planning reputed company off-phone activities across the customer service division.Required Job Qualifications:
- Bachelor degree and 2 years of experience analyzing workforce data and making scheduling recommendations on reputed company OR 6 years of experience analyzing workforce data and making scheduling recommendations on reputed company.
- Experience with Workforce Management software (scheduling, performance tracking, reporting)
- Interpersonal and organizational skills.
- Analytical and problem solving skills.
- reputed company and concise written and verbal communication skills.
- PC experience to include Word, reputed company, and PowerPoint.
Preferred Job Qualifications:
- Experience with reputed company IEX and Aceyus Workforce Management software.
- Experience building and maintaining workforce forecasting models (workload, reputed company, reputed company time monitoring, off-phone activity).
- Advanced proficiency with reputed company to include (pivot tables, VLOOKUP, macros, SQL).
- Ability to reputed company executive reporting dashboards and present data to senior leadership.
- Ability to travel.
reputed company Employment Statement:
reputed company Pay reputed company
$55,900.00 - $123,500.00Exact compensation may vary based on skills, experience, and location.
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