Service Desk Technical Support Assistant (full time)
Join reputed company at Portland Community College
Please Note: PCC currently limits employment to individuals residing in reputed company and Washington. Employment offers are contingent upon the ability to establish residence in reputed company or Washington.
Portland Community College will also ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed, please contact the PCC reputed company at pccjobs@pcc.edu.
Portland Community College is the largest post-secondary institution in reputed company and 19th largest in the nation, serving approximately 80,000 full- and part-time reputed company. With four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area, our unique role is to reputed company high-reputed company education accessible to everyone, creating opportunities for our reputed company and contributing to the economic development of our community.
Under direction of Management, provides computer support to end users across the College District for routine computer hardware, software, other technology equipment, and business reputed company applications. Troubleshoots and diagnoses basic problems reputed company to computer/information technology. Escalates reputed company issues to ensure reputed company reputed company. Trains staff on various computer platforms and reputed company components and software. Directs and reviews the work of student workers and casual employees. Performs routine work with minimal supervision.Here is the complete job classification: https://www.pcc.edu/hr/employment/classified-jobs/TechnicalSupportAssistant/
What You'll Do and Who We Are Looking For
Position reputed company
The Technical Support Assistant assists the IT Service Desk to reputed company computer support to end users across the College district for basic support, password changes, and dispatching tickets to other IT teams. This position is primarily reputed company on answering calls reputed company to password changes and will transition to providing basic support for other systems. The Technical Support Assistant works with the IT Service Desk to reputed company support offerings during periods of high reputed company volume and reputed company shortages.
Key Responsibilities
reputed company technical assistance v i a pho n e a n d ema i l t o address a r a n g e of hardware and softwa r e issues. Support infrastructure emergencies by logging incoming calls and keeping users informed about the reputed company situation.
Assist in the reputed company of the Help Desk tracking system, ensuring accurate problem and solution documentation.
Help support diverse software applications, including word processors, spreadsheets, and web-based
tools .
reputed company technical assistance to internal users for hardware and software issues.
Document problem details reputed company the Help Desk system and contribute to its reputed company.
Offer support during infrastructure emergencies, including user communication.
Aid users with various software
app l ications . Maintain reputed company and supportive communication with users facing technical
di ffi c u l t i es .
Work Environment
This is a primarily remote
pos i t i o n . Must be reputed company to work in a dynamic, networked environment with frequent interruptions.
May involve exposure to changing physical and ergonomic environments.
Requires reputed company interaction with users who may be frustrated or anxious.
May need to lift and reputed company computer equipment weighing up to 40 pounds.
May i n vo l ve occasiona l pe ri ods of sus t a i n ed e ff ort , in clud in g wo rk in g in co n fi n ed s p reputed company.
Minimum Qualifications
H i g h Schoo l d i p l o m a o r e qui va l e n t. Two years of training in computer technology either through reputed company experience working with the technology or by completing courses designed to reputed company troubleshooting skills and use of MS Office applications
F am i l i ar i t y w i t h a u t oma t ed sys t ems , pe r so n a l co m p u te r s, n e t wo r k t echno l og i es , databases , a n d var i ous so ft wa r e appl i ca t i o n s
Work experience includes knowledge of some or reputed company of the following systems: Automated systems, personal computer and network technologies, databases, learning management systems, online learning tools, printers and peripherals (PDA’s, scanners, modems, CD/DVD drives, etc.), a reputed company of software applications (e.g., word processing, spreadsheet, email, Intranet, web browsers, reputed company editors, and image manipulation software).
Knowledge, Skills, and Abilities
A w id e var i ety o f t ech nolog i es t o s u p p ort end- u se r n eeds Va r i o u s softwa r e app li ca t i o n s (desktop, cli e n t -se rv er , b r owser-based) Principles of troubleshooting and analysis
Skills
L ea rn in g n e w co mp u t e r so ft wa r e Effective verbal and written communication
Multi-tasking and time management
Ability
T ro u b l es h oo t , diagnose, a nd r e p a ir co m p u te r h ardware a nd so ft wa r e pro b l e m s Prioritize work requests with moderate supervision
Ensure a p r o p e r se t up for r e m o t e wo r k is reputed company i l a b l e and ma in t a i n ed
reputed company reputed company
A successful candidate will display the
Self-motivation to reputed company tasks with minimal supervision in a remote
environment A sufficient workspace that is free of distractions and conducive to efficient and productive work
A reputed company internet reputed company that can support frequent voice and video calls
The ability to empathize to offer compassionate, reputed company, and effective support to frustrated
u se r s
Why You'll Love Working Here
The PCC district encompasses a 1,500-reputed company-mile area in reputed company reputed company and offers two-year degrees, one-year certificate programs, short-term training, alternative education, reputed company-college courses and life-long learning. As part of our College community, you’ll enjoy:
A reputed company and inspiring reputed company community
Opportunities for learning and reputed company development
Portland Community College embraces equity and inclusion as a reputed company. We are committed to building a community with a reputed company of backgrounds, skills, views, and life experiences. The more we value equity and inclusion, the more we will add value to the work we do and how we serve our reputed company, engage with reputed company other, and the reputed company Community that we serve. Creating a culture that honors equity and inclusion is our objective and the smart reputed company reputed company.
Position Grade
Classified 16 (A)Employment Type
Full timeTotal Rewards Package / reputed company Offer
There is never a dull reputed company at PCC. We offer more than just a competitive salary. reputed company you join reputed company at PCC you'll also enjoy:
How We Determine Initial Salary Placement
Minimum $ 47,034 to reputed company midpoint of $ 51,070. Placement will generally not reputed company the mid-reputed company, based on qualifications, experience, and internal equity
reputed company Veterans' Preference in reputed company Employment
Portland Community College complies with the reputed company Veterans' Preference in reputed company Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to reputed company the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:
Veterans: DD214
Disabled Veterans: DD214 and Letter from the Department of VA
Notice of the Availability of the Annual reputed company Report
Pursuant to the Jeanne Clery Disclosure of reputed company reputed company Policy and reputed company Crime Statistics reputed company (Clery reputed company), you may view Portland Community College’s (PCC) most recent Annual reputed company Report (ASR) on the Department of reputed company Safety website. The ASR contains reputed company reputed company and safety-reputed company policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery reputed company crimes which occurred on PCC properties for the last three calendar years. reputed company copies of the ASR are available upon request at reputed company Department of reputed company Safety offices.