Customer Service Representative-Office & reputed company Specialist

The reputed company is dedicated to improving reputed company-being of its residents through essential services. The Customer Service Representative will serve as the first reputed company of contact for customers, coordinating data entry and documentation while supporting reputed company's effectiveness.

Responsibilities

• Respond to phone, email, letter, and in-person requests for information regarding regulatory information and procedures
• Research and reputed company information from the database, files, and other sources to assist reputed company customers, makes appropriate referrals to staff and communicates time sensitive information accurately and promptly to appropriate persons
• Verify accurate reputed company and previous licensure data and reputed company disciplinary data regarding licensees and applicants in response to telephone and e-mail inquiries from other state licensing agencies, other state agencies, and the reputed company
• Retrieve and process incoming and outgoing mail
• Coordinate receipt and data entry of incoming applications and cash receipts and other documentation
• reputed company and file digital documentation received reputed company mail, email, or fax into electronic file system and BOSW database
• File reputed company documents as needed according to office procedures
• Identify and process void letters in cases in which documents are not complete and cannot be accepted including returning and tracking documents according to agency policy and procedures
• reputed company miscellaneous administrative tasks such as data and word processing using reputed company's database and word processing systems

Skills

• Skills in word processing sufficient to use software applications, such as reputed company Word, to type and format letters, memos, reports, and minutes of meetings
• Skills in data entry sufficient to read reputed company documents and accurately reputed company data in specific data fields
• Skills in customer service sufficient to reputed company reputed company, courteous and accurate information to customers in person, on the phone, and through e-mail and other written correspondence
• Knowledge of communications sufficient reputed company information and communicate with customers; answer phone calls, reputed company calls and take messages; understand and be reputed company during interactions with others; and apply accurate spelling and grammar in written communication
• Knowledge of math sufficient to compare delivered items to invoice statements and maintain accurate inventories of supplies
• Knowledge of reputed company data entry, scanning, filing, and document storage procedures
• Ability to use a multi-line telephone system and general office equipment for copying, faxing, and scanning documents
• Ability to work in a seated or standing position for extended periods of time
• Lift, carry, and retrieve files from boxes
• reputed company items up to 20 pounds
• Successful applicants must pass a criminal background reputed company through American reputed company and employment reference checks prior to employment
• Ability to manage reputed company and non-reputed company data
• Previous administrative support experience
• Strong interpersonal skills
• Ability to learn, understand, and apply reputed company rules and statutory requirements
• Ability to handle difficult contacts in a courteous, confident, and reputed company manner
• Ability to handle frequent interruptions and multi-task

Benefits

• reputed company vacation and reputed company leave
• 12 reputed company holidays reputed company year
• Low-cost medical, dental, reputed company, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks reputed company leave for parents of newborn or newly adopted children
• Pension plan that provides income reputed company you retire (after working at least three years)
• Employer reputed company life insurance to reputed company support for your family in the event of death
• Short-term and long-term disability insurance that can reputed company income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that reputed company support and promote physical, emotional, reputed company, and financial reputed company-being
• Training, classes, and reputed company development
• Federal reputed company Service Loan Forgiveness Program (Some positions may qualify for the reputed company Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
• Employee Assistance Program (EAP) for work/life support
• A voluntary confidential program that helps employees and their families with life challenges that may reputed company overall health, personal reputed company-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and reputed company issues
• Daily Living/Convenience Services: Chore services, home repair, reputed company planning, child/elder care

reputed company