**Experienced Customer Community and Campaign Manager – Employee Recognition and Rewards Software**

At arenaflex, we're revolutionizing the way companies recognize and reward their employees. Our cutting-edge employee recognition and rewards software inspires employees to recognize everyone, every day, everywhere. With nearly 4 million global users, we empower employees across 170+ countries to create a culture of appreciation and engagement. Join our team of A-players who bring passion to our purpose and believe that meaningful change creates extraordinary outcomes. **Our Commitment to You** At arenaflex, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights. **The Opportunity** We're seeking an experienced Customer Community and Campaign Manager to lead the development and execution of communication campaigns, provide expert guidance for our Managed Services customers, and collaborate with internal teams to foster engagement and adoption of our products and services. This role will play a vital part in managing our customer knowledge portal, ensuring it serves as a hub of valuable resources, tools, and insights. **Key Responsibilities:** * Managed Services Campaign Management: + Act as a trusted advisor to Managed Services customers, providing campaign strategy, content, and execution support. + Collaborate with customers to understand their goals and align campaigns with their organizational objectives. + Offer guidance on leveraging our platform for recognition, rewards, and feedback campaigns, ensuring maximum impact and ROI. + Manage multiple customer campaigns simultaneously, ensuring deadlines and expectations are met with excellence. + Create tailored communication plans for Managed Services customers, addressing their unique needs and objectives. + Partner with designers and writers to produce campaign assets, including emails, infographics, and video content. + Monitor campaign performance metrics and optimize future efforts based on results. * Customer Knowledge Portal: + Oversee the day-to-day management of our customer knowledge portal, ensuring it is updated with relevant resources, articles, and best practices. + Collaborate with subject matter experts to create and curate engaging, high-quality content for customers. + Analyze portal engagement metrics and implement strategies to improve user experience and resource utilization. + Act as a customer advocate, capturing feedback to drive continuous improvement of portal content and functionality. * Support for Larger Communications Initiatives: + Assist the team lead in planning and executing larger communications projects, such as process improvements, product and feature releases, and strategic announcements. + Collaborate with cross-functional teams to ensure alignment and consistency in messaging across all channels. + Provide research, content development, and logistical support for initiatives aimed at enhancing customer engagement and understanding. + Coordinate the creation and distribution of communication assets, ensuring timely delivery and quality. + Contribute to post-initiative reviews by collecting feedback and data to inform future process improvements and communication strategies. * Collaboration and Stakeholder Engagement: + Work closely with product, design, and training teams to deliver consistent and impactful customer experiences. + Partner with Customer Success Managers to ensure seamless communication and alignment with customer objectives. + Represent customer needs and feedback to internal teams, driving continuous product and service improvements. **What We're Looking For:** * Bachelor's degree in Communications, Marketing, Business, or a related field. * 5+ years in communications, campaign management, or customer enablement, ideally within SaaS, rewards, or recognition industries. * Demonstrated experience managing knowledge portals or customer communities. * Proven ability to execute multi-channel communication campaigns with measurable outcomes. * Strong project management skills, with the ability to manage multiple priorities and deadlines. * Excellent written and verbal communication skills, with a focus on clarity and engagement. * Proficiency in tools such as CMS platforms, email marketing software, analytics platforms, etc. **Why You'll Love Working at arenaflex:** * We're passionate about disruptive technology that's rooted in science, research, and data. * We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, technical excellence, and outstanding workplace culture. * We foster an environment of connection, security, and community. You'll feel at home, without reservation. * We believe in moving quickly, failing fast, and adapting to change. * We enjoy coming to work every day because we believe in our product and love our culture. * We're committed to achieving excellence in everything we do. **Our Work Environment:** arenaflex is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication. **Equal Opportunity Employer:** arenaflex is an equal opportunity employer, committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates from all backgrounds and experiences to apply to join our A-Player family. arenaflex is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs. **Apply Now:** If you're passionate about employee recognition and rewards software, and you're looking for a challenging and rewarding role, apply now to join our team at arenaflex. Apply for this job