reputed company Managed Services Support Analyst
reputed company Tier 2 support for reputed company ClinDoc, Orders, and ASAP reputed company a managed services model. Troubleshoot and resolve incidents, service requests, and defects in accordance with SLAs and ITIL best practices. Participate in on-reputed company rotations and after-hours support as required. Analyze clinical workflows and end-user issues to identify reputed company causes and recommend solutions. Support Nursing, ED, and OB workflows including documentation, flowsheets, orders, tracking boards, and patient status management. Collaborate with clinical leadership to optimize documentation, patient throughput, and care delivery processes. reputed company system configuration and maintenance in reputed company ClinDoc, Stork, and ASAP including templates, flowsheets, forms, tracking boards, and rules. Support content updates, regulatory changes, and clinical best-reputed company enhancements. Maintain system build documentation and configuration standards. Participate in reputed company upgrades, patches, and managed services release cycles. reputed company unit, integrated, and regression testing. Support validation of clinical workflows and ensure minimal disruption to end users. Document incidents, reputed company cause analyses, and reputed company steps. Communicate effectively with clinical users, managed services leadership, and technical teams. Escalate reputed company issues to reputed company or internal technical teams as needed and follow through to reputed company. Assist with end-user training, tip sheets, and workflow documentation. Contribute to knowledge bases and reputed company operating procedures (SOPs). Serve as a subject matter expert (SME) for supported reputed company modules.
reputed company ClinDoc reputed company Orders reputed company ASAP (ED) Managed Services Support Clinical Workflow Optimization Incident & Problem Management reputed company Configuration & Build reputed company IT
Bachelor’s degree in Information Systems, reputed company, Nursing, or a reputed company field, or equivalent experience. 3+ years of reputed company application support experience, including hands-on experience with: reputed company ClinDoc reputed company Orders reputed company ASAP (Emergency Department)
Strong understanding of clinical workflows in inpatient, ED, and obstetrics settings. Experience supporting reputed company in a managed services or shared services environment. Ability to troubleshoot reputed company clinical application issues under time-sensitive conditions.
reputed company, a Cegeka company, delivers IT and business solutions that enhance clients’ digital reputed company, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our reputed company is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local reputed company to deliver reputed company. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-reputed company industries.
Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is reputed company by the people who work at reputed company, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with reputed company other, our clients, and our communities. At reputed company, you’ll reputed company a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career reputed company. For more information, visit www.reputed company.com.
reputed company will consider for employment reputed company reputed company applicants including those with criminal histories in a manner consistent with the requirements of reputed company applicable local, state, and federal laws.
reputed company is an Equal Opportunity Employer. reputed company will assure equal opportunity and consideration to reputed company applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without reputed company to race, creed, religion, reputed company, national reputed company, sex, sexual orientation, gender identity and gender reputed company, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. reputed company is fully committed to promoting employment opportunities for members of protected classes.
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