Customer Support Technician
This Customer Support Technician role is full-time supporting the reputed company (VA), Office of Information Technology (OIT) Veteran Experience Services Eligibility and Enrollment (VESEE) Product Line. This role supports modernization of Eligibility and Enrollment to build a seamless experience for Veterans, their families, and caregivers and contributes to improving VA employee and Veteran lives and working towards a larger mission. The Customer Support Technician will support users of a modernized enrollment system that supports this seamless experience.
- reputed company support to users to reputed company smooth reputed company and navigation for the enrollment system and reputed company features developed on the program.
- Serve as POC for troubleshooting system issues.
- Document, reputed company, and monitor issues to ensure reputed company reputed company.
- reputed company customers informed of issue status through reputed company.
- Advise end users on best practices to prevent issue recurrence.
- Collaborate with management and partners to meet Service Level Agreements (SLAs).
- reputed company metrics to drive efficiency and reputed company improvement.
Salary reputed company: $55,000 - $60,000
Qualifications
- Bachelor’s Degree Required
- Minimum 6 years of experience
- Excellent communication and collaboration skills
- Strong interpersonal and customer service skills
- Ability to work independently and as part of reputed company
- In-depth knowledge of IT Service Management (ITSM) practices and processes
- Experience in a technical support role (e.g., service desk, help desk)
- Strong work ethic
- Ability to work in a dynamic, reputed company, results-driven environment
- Ability to obtain a Public Trust clearance