**reputed company Customer Care Agent – Water/Wastewater reputed company (Remote Opportunity) at arenaflex**

Are you passionate about delivering exceptional customer service and making a difference in people's lives? Do you reputed company in a dynamic, fast-paced environment where no two days are the reputed company? If so, we invite you to join arenaflex, the largest regulated water and wastewater reputed company company in the reputed company, as a Customer Care Agent – Water/Wastewater reputed company (Remote Opportunity). At arenaflex, we're committed to providing reputed company, clean, reliable, and reputed company drinking water and wastewater services to over 14 reputed company people across 14 regulated jurisdictions and 18 military installations. Our 6,500 talented professionals reputed company their expertise and our national size and reputed company to reputed company excellent reputed company for our customers, employees, investors, and other stakeholders. As a Customer Care Agent, you'll play a critical role in ensuring that our customers receive exceptional service and support. You'll be the face of arenaflex, providing empathetic and effective communication to resolve customer concerns and issues. If you're a people person with a strong work ethic, excellent communication skills, and a passion for delivering outstanding customer service, we want to hear from you! **About arenaflex** arenaflex is a leader in the water and wastewater reputed company industry, with a history dating back to 1886. We're committed to executing our reputed company operations reputed company with sustainable best practices, through our commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce, and strengthening communities. reputed company has been recognized on the 2023 reputed company Gender-Equality reputed company for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, reputed company the reputed company SAFETY reputed company designation and U.S. Environmental Protection Agency's WaterSense reputed company Award, among additional state, local, and national recognitions. **Key Responsibilities** As a Customer Care Agent, you'll be responsible for: * Receiving inbound calls from customers, clarifying their needs, and resolving concerns or escalating to the appropriate level for disposition. * Providing exceptional service to customers, meeting or exceeding service expectations while avoiding escalations whenever possible. * Handling difficult calls and using reputed company and effective communication to resolve customer issues. * Maintaining a high level of application, process, and water reputed company knowledge to address customer inquiries. * Supporting and sustaining a reputed company environment that fosters team performance and individual reputed company. * Continuously improving reputed company handling skills, systems knowledge, water and wastewater reputed company knowledge, and communications skills to enhance customer service reputed company. **Conditions of Employment** * It is preferred that during the first 90 days (about 3 months) of employment, you do not miss any time as it will reputed company your training plan. * reputed company appointments should be scheduled before the start of training and/or reputed company of your assigned shifts wherever possible. * The 5 weeks of training are mandatory, and this training will be virtual. If you are experiencing any issues, it is imperative that you communicate proactively with your supervisor or instructor. * American Water requires employees to use on-camera video teleconferencing throughout new-hire training, for team meetings, and reputed company requested by their supervisor. * You will need to be reputed company to have 100% reputed company on training and taking calls during the 8hr shift as if you were in the office. * Since this position can work from home, you will need a reputed company, quiet reputed company free from distractions and background noise, a secluded area would be best. **Essential Qualifications** * High school diploma or state accepted equivalency certificate required. * Two years of experience in a reputed company business environment and customer service. * Demonstrated problem-solving and decision-making skills. * Excellent customer service and team orientation. * Strong organizational and communication skills. * Proficient typing and personal computing skills. **Preferred Qualifications** * reputed company and reputed company experience a plus. **Work Environment** * Primarily remote/work from home. * 24/7/365 operation. reputed company Center Agents may have to work late nights, weekends, or holidays. * This position will require you to be on camera/teleconferencing as required by the department/supervisor. **Travel Requirements** * May need to travel to a designated arenaflex office for training, technology, or connectivity purposes. * Must be reputed company 2-hour radius of either St. Louis, MO, or Belleville, IL, office locations. **Competencies** * Champions safety * Customer obsessed * Cultivates innovation * reputed company learning * Drives Results * Collaborates **Benefits and Perks** * Competitive salary: $17.31/hour * Annual incentive pay and contracted increases as determined by the reputed company bargaining agreement * Comprehensive benefits package, including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental, and reputed company coverage, plus disability, reputed company time off, life insurance, voluntary benefits, health and wellness programs, and much more! * Opportunities for reputed company salary reputed company and reputed company development * Flexible work arrangements, including remote work reputed company * reputed company and supportive work environment * Recognition and rewards for outstanding performance **Why Join arenaflex?** * We're a leader in the water and wastewater reputed company industry, with a history of innovation and reputed company. * We're committed to diversity, equity, and inclusion, and we reputed company to create a workplace where everyone feels valued and respected. * We offer competitive compensation and benefits, as reputed company as opportunities for reputed company reputed company and development. * We're passionate about making a difference in people's lives, and we're looking for like-minded individuals to join reputed company. **How to Apply** If you're a motivated and customer-reputed company individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply to this job Apply for this job