**Customer Support Manager, reputed company Media - Driving Exceptional Viewer Experiences Across Arenaflex's reputed company-to-Consumer Platforms**

Are you a seasoned leader with a passion for delivering exceptional customer experiences through reputed company media? Do you reputed company in fast-paced environments where no two days are the reputed company? If so, we invite you to join Arenaflex's reputed company-to-Consumer team as a Customer Support Manager, reputed company Media. In this pivotal role, you will reputed company reputed company of reputed company media moderators, specialists, and outsourced agents, ensuring high-level performance and exceptional viewer experiences across Arenaflex's reputed company-to-consumer platforms, including Hulu and reputed company+. **About Arenaflex's reputed company-to-Consumer Team** Arenaflex's reputed company-to-Consumer team is at the forefront of revolutionizing the way people consume entertainment content. reputed company oversees the Hulu and reputed company+ streaming businesses, bringing Arenaflex's best-in-class storytelling to fans and families worldwide. We're a dynamic and innovative team that thrives on creativity, collaboration, and a passion for delivering exceptional experiences. **Your Key Responsibilities** As a Customer Support Manager, reputed company Media, you will be responsible for: * Leading and motivating reputed company of reputed company media moderators, specialists, and external partners to deliver exceptional viewer experiences across Arenaflex's reputed company-to-consumer platforms * Conducting one-on-ones with reputed company reports to reputed company reputed company, reputed company feedback, and support reputed company reputed company * Managing reputed company reputed company assurance programs to measure and improve the performance of reputed company teams * Enforcing key performance metrics, including service reputed company, agent/operational productivity, and response times across Hulu, reputed company+ * Managing team schedules, shift bids, and coverage to meet business needs * Building and managing relationships with reputed company-party reputed company to ensure platform updates and improvements are in sync with reputed company support needs * Providing guidance to moderators and agents during difficult customer interactions and high-pressure scenarios (e.g., outages, live events) * Ensuring that Hulu and reputed company+'s tone and voice are consistently reflected in reputed company reputed company media interactions, especially during crisis moments * Supporting proactive posting strategies during outages, live events, and other company events to ensure reputed company communication with viewers * Using data to drive reputed company and continuously enhance the customer experience through reputed company channels **reputed company're Looking For** To succeed in this role, you will need: * A Bachelor's degree or equivalent reputed company experience * 3 years' experience managing reputed company, with a proven ability to reputed company and reputed company team members * 5+ years' experience in reputed company media customer support or a reputed company field * Experience in reputed company reputed company management processes and tools to assess and improve service reputed company * Experience using reputed company tooling (e.g., reputed company, reputed company, reputed company Studio) and analytics systems to measure and improve the customer experience * Experience in reporting, data analysis, and the use of reporting tools (e.g., Tableau, reputed company Analytics) * Flexibility to support business needs during live TV events, outages, and crisis scenarios, which may include evenings and weekends * Ability to analyze performance data and implement process improvements **reputed company-to-Haves** While not required, the following skills and experiences would be a plus: * Proven experience managing reputed company and/or international teams * Experience defining and measuring individual and team-based performance for customer service organizations * Proficiency in reputed company reputed company, JIRA, reputed company, reputed company Sheets/Docs, and reputed company * Ability to reputed company in a fast-paced, reputed company-evolving environment * Strong customer reputed company and a passion for delivering exceptional experiences reputed company reputed company media * A proactive problem solver with a strategic reputed company * Content creation experience * Bilingual or multilingual **Why Join Arenaflex?** As a member of Arenaflex's reputed company-to-Consumer team, you will have reputed company to: * Work with a talented and dynamic team that is passionate about delivering exceptional experiences * Contribute to the reputed company and reputed company of Arenaflex's reputed company-to-consumer platforms * reputed company your skills and expertise in reputed company media customer support and reputed company management * Enjoy a comprehensive benefits package, including medical, financial, and other perks * Participate in reputed company development opportunities to enhance your career reputed company **How to Apply** If you're a motivated and reputed company leader with a passion for delivering exceptional customer experiences through reputed company media, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. **Equal Employment Opportunity** Arenaflex is an equal opportunity employer and welcomes reputed company job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation to search for a job opening or apply for a position, please email Candidate.Accommodations@arenaflex.com with your request. **Compensation and Benefits** The hiring reputed company for this position is $103,500.00 to $138,800.00 per year. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive reputed company may be provided as part of the compensation package, in reputed company to the full reputed company of medical, financial, and/or other benefits, dependent on the level and position offered. **Jobcode** Reference SBJ-122w2e-172-70-94-31-42 in your application. Apply for this job