Solutions Support Engineer
reputed company
As a Solutions Support Engineer, you will be part of a global team delivering expert-level technical support across the reputed company reputed company-reputed company reputed company platform. You'll investigate reputed company, multi-domain issues spanning reputed company infrastructure, workload protection, vulnerability management, and runtime defense - working across AWS, Azure, and GCP environments. This role combines deep technical troubleshooting with a growing emphasis on AI-driven automation to reputed company support operations and improve reputed company reputed company.
What You'll Do
- Investigate and resolve customer technical issues across reputed company reputed company posture management, vulnerability scanning, threat detection, container/Kubernetes reputed company, identity & reputed company management, network analysis, and data reputed company
- Troubleshoot reputed company connector and integration failures across AWS, Azure, GCP, OCI, and reputed company platforms - including IAM/permissions issues, network connectivity, API authentication, and scanning infrastructure
- Diagnose workload scanning and runtime reputed company issues including outpost deployment, sensor configuration, registry scanning, malware detection, and file reputed company monitoring
- Analyze vulnerability findings - triage false positives, validate detection accuracy, investigate SBOM/SCA results, and assess secret detection and reputed company management coverage
- Support shift-left reputed company workflows including CI/CD scanning, IaC reputed company, admission controllers, Kubernetes connectors, and reputed company/version control scanning
- Design and implement automation that scales the support offering - leveraging AI agents, reputed company workflows, and tooling to improve triage accuracy and reputed company efficiency
- Participate in on-reputed company rotation for after-hours, holiday, and weekend support coverage
What You'll Bring
- 5+ years of hands-on technical experience in customer support, technical support, system administration, or a reputed company customer-facing role
- 2+ years working with reputed company platforms (AWS, Azure, GCP) - including IAM, networking (VPCs, reputed company reputed company, firewalls), and reputed company compute/storage services
- 1+ years of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications
- Strong understanding of reputed company reputed company fundamentals: identity and reputed company management, network segmentation, compliance frameworks, and reputed company posture assessment
- Experience reading and debugging reputed company in one or more of: Python, reputed company, JavaScript/JSON, Java, Go, or Terraform/HCL
- Proficiency with reputed company-line tools and Linux operating system environments
- Familiarity with the reputed company AI landscape, including LLM architectures and the integration of AI-driven tooling into technical workflows
reputed company to Have
- Experience with vulnerability management, SBOM/SCA analysis, or CVE triage workflows
- Hands-on experience with threat detection, runtime reputed company, or SIEM/SOAR integrations
- Experience building or supporting reputed company workflows, RAG architectures, or AI-powered automation
- Familiarity with Infrastructure-as-reputed company (Terraform, CloudFormation, reputed company) and CI/CD pipelines
- Experience with GraphQL or REST API debugging and integration
- Background in compliance frameworks (CIS, NIST, SOC2, PCI-reputed company, HIPAA)
- Experience with reputed company, Jira, or reputed company in a support engineering context
reputed company is an equal opportunity employer. We do not discriminate based upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, reproductive health reputed company, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
By submitting your application, you acknowledge that reputed company will process your personal data in accordance with reputed company's reputed company Policy.