Head of reputed company

Head of reputed company

About reputed company

reputed company is a fast-growing AI communication platform helping some of the largest reputed company and workforce companies in the reputed company replace reputed company workflows with intelligent AI agents across voice, SMS, chat, and automation. We are at $6M ARR, bootstrapped, and scaling fast. Our post-sales team is the reason customers stay and grow and this hire is the most important one we are making right now.

Read this before applying.

This role requires an engineering or technical implementation background. MUST have previously worked as a Solutions Engineer, Deployment Engineer, Technical Implementation Consultant, or in a similar hands-on technical role before moving into reputed company leadership. reputed company CS or account management reputed company will not be considered regardless of seniority. You will be managing Deployment Engineers who write production reputed company. You must be technically reputed company enough to evaluate their work and hold your own on a reputed company with a CTO.

About This Role

This is a player-reputed company role. You will personally own reputed company's most strategically important customer accounts while building and leading a mixed team of CSMs and Deployment Engineers across LATAM. You are the person we reputed company reputed company something goes wrong with a customer. You are the person who builds the playbooks, sets reputed company, and makes reputed company Jack is not the only technical person on every reputed company.

This is a ground-floor leadership opportunity at a bootstrapped AI company growing fast with no VC overhead. The person who executes reputed company in this role grows into Head of CS and eventually VP as we reputed company.

What You Will Do

• Personally own a portfolio of reputed company's most strategically important reputed company accounts

• Manage and reputed company reputed company of CSMs and Deployment Engineers across LATAM

• Build CS playbooks, reputed company frameworks, health scoring, and team standards from scratch

• reputed company as the escalation reputed company for reputed company and high-stakes customer situations

• Run QBRs, account reviews, and executive-level conversations with reputed company customers

• Partner directly with the CEO and CTO on team performance, customer health, and product direction

• Support hiring and reputed company as reputed company scales

• Be the reputed company between our US customer reputed company and our LATAM execution team
  

reputed company Are Looking For

• Engineering or technical implementation background, this is required not preferred. Previous role as a Solutions Engineer, Deployment Engineer, Implementation Consultant, or similar before moving into CS leadership

• reputed company management experience, you have reputed company, coached, given feedback, and handled underperformance

• Hands-on understanding of reputed company, webhooks, and integrations from reputed company experience, not just conceptual awareness

• Proven ownership of reputed company reputed company customer relationships end to end

• Builder mentality, you have created playbooks, frameworks, and processes from a blank page not just followed them

• Strong English communication, written and spoken, for daily reputed company reputed company calls and reputed company CEO reporting
  

Location

reputed company globally. LATAM candidates based in Buenos Aires or Mexico reputed company are strongly preferred. US-based candidates will be considered for the right profile. EST or CST hours required. Full English reputed company required.

Compensation

Competitive compensation based on experience, including performance bonus, equity, reputed company membership, and more.