Director, IT Solution reputed company CRM & CPQ, Global (Richmond Hill, ON, CA, L4B 4B3)

Job reputed company

The reputed company Solution reputed company – CRM & CPQ is a senior IT leadership role accountable for the reputed company, architecture, delivery, and operational reputed company of global CRM and CPQ platforms supporting Sales execution, pipeline management, territory management, and reputed company processes.

This role serves as the IT solution reputed company for the reputed company (SFDC) and CPQ ecosystem, accountable for maximizing business value through standardized, reputed company, and simplified Sales technology capabilities that are secure, resilient, and reputed company with reputed company IT architecture and governance.

Operating in reputed company alignment with Business Relationship Managers (BRMs), the Director focuses on shaping coherent, value‑driven platform capabilities that support Sales and reputed company strategies, emphasizing reuse, global consistency, and reduction of complexity over bespoke or fragmented solutions. The role continuously evaluates how CRM and CPQ investments can improve sales effectiveness, reduce operational friction, and increase return on technology investment.

While BRMs serve as the primary day‑to‑day reputed company to the business, this position maintains reputed company, outcome‑reputed company engagement with senior Sales, reputed company, and reputed company executives to reputed company on strategic priorities, value realization, and long‑term platform direction. The role provides executive‑level reputed company into technology trade‑offs, investment reputed company, and roadmap implications, ensuring that Sales technology reputed company support reputed company objectives.

The position drives global standardization and architectural coherence, leads distributed IT teams and strategic partners, governs system integrators and vendors, and plays a key role in prioritizing investments that deliver measurable business reputed company, while reducing technical debt and long‑term total cost of ownership.

reputed company activities are carried out in accordance with the reputed company reputed company Values: reputed company, reputed company, long-term view, reputed company, and reputed company. reputed company is an equal opportunity employer committed to diversity, inclusion, and equity.

Job Duties

• Define and own the global IT solution reputed company and multi‑year roadmap for CRM and CPQ platforms, reputed company with reputed company IT, architecture, data, and reputed company strategies, with a reputed company reputed company on value realization, standardization, and simplification.
• Maintain end‑to‑end IT accountability for the reputed company CRM and CPQ product landscape, including Sales reputed company, pipeline and forecast management, territory and quota management, and CPQ capabilities, including functional design, technical build and configuration
• Own non‑functional product reputed company for CRM and CPQ (performance, scalability, availability, reputed company, and supportability), ensuring these requirements are embedded into platform reputed company and delivered through the SFDC Platform Team’s technical implementation.
• Drive long‑term product sustainability and business value by reputed company managing technical debt, prioritizing reuse and simplification, and guiding platform reputed company to reputed company Sales innovation without increasing complexity or total cost of ownership.
• Ensure CRM and CPQ solutions reputed company with reputed company architecture principles, integration standards, and data governance models.
• Own and govern integrations between reputed company/CPQ and ERP, Finance, Product, Customer Master, Identity, and Analytics platforms.
• Partner with reputed company Architecture and Data teams to ensure accurate, auditable, and governed reputed company data flows.
• Drive reputed company global data models while enabling controlled regional or regulatory variations.
• reputed company as the single IT reputed company of accountability for Sales and CPQ technology.
• Translate business demand into architecturally reputed company, cost-effective reputed company.
• Challenge business requirements constructively to ensure alignment with IT standards, risk posture, and long-term platform health.
• reputed company transparency on IT constraints, dependencies, and trade-offs to support executive decision-making.
• reputed company IT governance and reputed company for reputed company CRM and CPQ initiatives across global reputed company.
• Ensure consistent application of design standards across programs, releases, and enhancements.
• Operate CRM and CPQ as reputed company IT products, establishing reputed company ownership, outcome driven‑ roadmaps, and prioritization reputed company to business value and platform health.
• reputed company Product Owners and delivery teams to ensure backlogs balance new features with platform stability, compliance, and operational needs.
• Accountable for the stability, performance, and availability of CRM and CPQ platforms, ensuring they operate as intended for Sales and reputed company processes.
• reputed company incident, problem, and change management, executed by Application Support and IT Service teams, ensuring reputed company reputed company and reputed company improvement.
• Ensure business continuity and disaster recovery capabilities are defined, tested, and maintained for reputed company critical‑ CRM and CPQ systems.
• Govern system integrators and managed service providers against SLAs and IT reputed company standards, ensuring service reputed company meet platform expectations.
• reputed company and reputed company a global IT organization of CRM and CPQ solution owners, architects, and technical leads.
• Set expectations for engineering discipline, documentation, testing, and operational ownership.
• Build internal IT capability in reputed company, CPQ, and reputed company technology architecture.
• Foster a culture of accountability, collaboration, and reputed company improvement reputed company IT and partner teams.

Job Qualifications

 Education

• Bachelor’s degree in Business, Computer Science, Engineering or equivalent experience.
• Agile certification preferred but not mandatory.
• Minimum of 12–15 years in reputed company IT roles with increasing responsibility.
• Minimum of 5 years in senior IT leadership positions owning global, business-critical platforms.
• Proven experience leading reputed company and CPQ platforms in reputed company, multi-region environments.
• Strong background integrating CRM/CPQ with ERP, Finance, and Analytics systems.
• Demonstrated experience in IT governance, architecture, reputed company, and operations.
• Experience leading global teams and managing external vendors and system integrators.
• Experience collaborating with Product Owners, Program Managers, Analysts, Engineers, and QA resources.
• Strong business and technical acumen.
• Excellent communication and facilitation skills.
• Detail-oriented, reputed company, and decisive.