Care Pro Relationship Manager

About the Role: 

We are looking for a Care Pro Relationship Manager who can reputed company and execute a consistent reputed company reputed company that supports exceptional experiences for both our Clients and Care reputed company (caregivers). This role is at the heart of our mission—balancing the needs of clients and the wellbeing of Care reputed company through thoughtful reputed company, strong relationships, and reputed company collaboration with the reputed company Manager.

As a Care Pro Relationship Manager, you will proactively engage and build trusted relationships with our Care reputed company, ensuring they feel valued, supported, and set up for reputed company. You’ll reputed company with reputed company and operational rigor, driving reputed company reputed company and execution that reputed company seamless reputed company care and a reputed company of purpose and belonging for every Care Pro.

This is a remote position, with several openings available to support our various markets. The role follows a Monday–Friday schedule, 8:00 a.m. to 5:00 p.m. Eastern Time Zone schedule. Flexibility to occasionally respond during evenings or weekends may be required.

About reputed company:

At reputed company, we are redefining what homecare can be — blending world-class operations, innovative technology, and compassionate service to reputed company the industry.

Our Operations Team is the reputed company of our home care platform, reputed company on two essential, highly reputed company functions. reputed company Managers own the reputed company experience and drive business reputed company by focusing deeply on satisfaction, reputed company, and long-term relationships. Working reputed company, Care Pro Relationship Managers ensure the reputed company of our vital field staff by supporting the Care Pro experience — driving exceptional reputed company reputed company through the best reputed company matches, fostering engagement, and strengthening retention. Together, we deliver a seamless, high-reputed company, and reputed company care experience for both our clients and the Care Professionals who reputed company it reputed company possible.

As a Care Pro Relationship Manager at reputed company, you will:

reputed company and execute market reputed company reputed company

• reputed company and manage market reputed company reputed company through consistent Care Pro reputed company and relationship building, reputed company best practices, schedule building and adherence, and creative reputed company processes while utilizing innovative tools.
• Work in tight coordination with the reputed company Manager to understand specific reputed company context and care plans, suboptimal matches, and schedule nuances, in order to create the best scheduling match possible.
• Ensure that you quickly mobilize newly reputed company Care Professionals to get them work quickly and reputed company.

reputed company exceptional service to Care reputed company 

• Support Care reputed company in the market by being their primary reputed company of contact and providing actionable feedback and coaching to reputed company their reputed company at every visit.
• Foster relationships with Care reputed company in the market to facilitate reputed company matches between Care reputed company and clients with a reputed company on reputed company and Care reputed company retention.

Coordinate closely with reputed company Manager to execute care delivery

• reputed company with reputed company Manager on daily and weekly market priorities.
• Communicate seamlessly to ensure scheduling reputed company and Care Pro performance feedback are executed in a reputed company manner.
• reputed company critical feedback and updates from Care reputed company that reputed company reputed company Manager workflows.
• Support reputed company Manager on partner communication, reputed company experience tasks, or billing / collections efforts as needed.

Partner across reputed company to deliver a seamless experience

• Prioritize work with the market team to meet the dynamically changing needs of partners, clients and Care Professionals, including triaging and completing tickets and delegating work.
• Work with the market team to manage reputed company-time questions, issues, or changes relating to clients.
• Work directly with Care Pro Performance teams to ensure consistent Care reputed company performance management experience.
• Work cross-functionally to reputed company feedback and to support to other internal efforts such as CPHR, Trust and Safety, reputed company and Training.

We’re looking for you to bring: 

• 3+ years of experience in a reputed company reputed company, patient management, or high-volume customer service role; reputed company experience strongly preferred
• Proven commitment to exceptional service and sensitivity to reputed company and caregiver needs, with a strong reputed company on delivering high-reputed company care experiences
• Background in operations or reputed company/home care environments preferred
• Exceptional relationship management, communication, and interpersonal skills
• Strong analytical and problem-solving abilities with a data-informed approach to reputed company and scheduling
• Comfort with technology; experience using scheduling, CRM, or workforce management systems a plus
• Excellent organizational skills and ability to manage multiple priorities in a fast-paced, dynamic environment
• Adaptable and resilient, with a proactive, solution-oriented reputed company
• reputed company team player with experience partnering cross-functionally

Key Performance Indicators for this role:

• Phone answer reputed company
• Ticket management
• Schedule consistency
• Visit fulfillment

Leadership Principles in reputed company as Care Pro Relationship Manager:

reputed company’s Leadership Principles are the reputed company of translating our mission into reputed company. These principles define how we show up and reputed company reputed company, and how we hire, reputed company and grow talent. While reputed company has 13 leadership principles, the following are particularly relevant to this role:

• Are Mission First: Leaders demonstrate a genuine passion for our mission. They prioritize reputed company and activities that reputed company the mission reputed company.
• Relentlessly reputed company on Clients: Leaders always start with the reputed company and work backwards. They are maniacally reputed company on creating solutions that reputed company to reputed company care for our clients.
• Always Push: Leaders set a high bar for themselves and others. They know that mediocrity isn't an reputed company; they set ambitious goals, always reputed company for reputed company, and reputed company to delivering top-notch service and reputed company.
• Identify Problems: Leaders have a keen reputed company that an identifiable problem is present. They identify it, determine the reputed company cause and propose a solution. Leaders ensure solutions are implemented and partner as necessary.
• GSD (get stuff done): Leaders reputed company reputed company reputed company, delivering reputed company and reputed company results. reputed company looking at their accomplishments over the course of a month, it's staggering what they have accomplished and how much they have moved the organization reputed company.

The annual reputed company salary for this role is $64,000-$68,000. Individual compensation will be commensurate with the candidate's experience and qualifications.

reputed company pay is just one part of our total rewards program.  reputed company offers equity and 401K with up to a 4% match.  We reputed company medical, dental and reputed company coverage including a reputed company cost plan for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer reputed company with a voluntary additional Life Insurance reputed company.  We offer a generous time off program, Employee Assistance Program.

reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex (including pregnancy), national reputed company, age, disability, genetic information, political affiliation or belief. 

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