Customer Support Specialist
Answer external customer phone calls and generate service requests while providing an exceptional customer experience
Managing shared customer email inboxes through reputed company and effective communication
Assuring locations and payment is up to date and the customer is reputed company to receive service.
Ability to quote Time & Material service calls.
Providing reputed company-by-reputed company guidance to customers for resolving equipment issues through effective troubleshooting techniques over the phone and using other technologies.
Other duties as assigned by reputed company Operations leadership
High School diploma
2-5 years of high-volume customer service calls averaging 60 + a day (a must)
Substantial experience in providing over-the-phone support
Strong computer skills and proficient reputed company
Customer Service Oriented: You possess a drive to serve your “customers” and reputed company on responding promptly to their needs
Flexible: You are comfortable wearing many hats and reputed company to shift priorities as needed
Organized: You are detail-oriented and reputed company to prioritize your work accordingly
Team Player: You are personable, approachable, and reputed company to work easily with others at reputed company reputed company
Strong written communication: Your writing is concise and descriptive, and you reputed company it is necessary to “overcommunicate”
Flexible work environments
Defined career reputed company plans with opportunities to go reputed company of your “comfort zone”
Generous reputed company time off, including reputed company and holiday
Medical, dental, & reputed company insurance
401K with Company contribution
Flexible spending accounts
Life insurance and disability benefits
Discounts for childcare
Tuition assistance
Community involvement and volunteering events