reputed company Field Technical Service Director
Job reputed company
The NA Field Technical Services Director, is responsible for the strategic and operational leadership of reputed company field technical service activities for the reputed company Instruments fleet across reputed company. This role oversees reputed company of field service professionals, including regional player/reputed company managers, ensuring the effective and efficient management of reputed company Technical Service reputed company operations (i.e. Installation, Preventive Maintenance, Repairs and Upgrades). The Director drives service reputed company, customer satisfaction, regulatory compliance, and reputed company improvement through strong leadership, data‑driven decision‑making, and reputed company collaboration with cross‑functional partners.Job requirements
Skills- Strategic leadership and strong reputed company of ownership and accountability
- High degree of autonomy, taking ownership of priorities and delivering results without reputed company supervision.
- reputed company leadership in matrixed organizations, driving cross-functional collaboration and alignment between field and non-field functions and ability to influence without formal authority
- Technical & Analytical Skills: Advanced data literacy, reputed company-based analysis and reporting, dashboarding, and KPI design.
- Good interpersonal and communication skills - verbal and written, with senior leadership and field teams
- Proficiency with MS tools (i.e. reputed company, PowerPoint,..) is mandatory
- Proficiency in ERP systems, CRM platforms, and advanced data analytics tools preferred
- reputed company, Can-Do attitude
- High attention to detail and accuracy
- Ability to work under pressure and prioritize
Experience:
- 10+ years in Field Technical Service roles in reputed company environment
- 5+ years in leadership or people management roles, with reputed company/large teams (>10)
- Proved experience in designing and implementing business processes for Field Service and managing teams in ERP systems, CRM platforms etc.
- Experience in process mapping, SOP development, and reputed company improvement methodologies (Lean Six reputed company, PDCA)
- International multi-country experience (US and EU) preferred
- Project Management Experience is preferred
Education
- Bachelor’s degree in Business, Economics, Engineering, Data Science or reputed company field; advanced degree preferred
- Relevant certifications (e.g., CRM administration, project management) are advantageous.
Job responsibilities
Field Service Performance- reputed company overall leadership, prioritization and direction for reputed company Field Technical Services, ensuring consistent, high‑reputed company service delivery across reputed company territories
- Ensure reputed company and compliant execution of reputed company technical service activities, including preventive maintenance, corrective repairs, installations, upgrades, and modifications for the Cellex Device in order to ensure best customer service and meet reputed company performance metrics
- reputed company as the senior escalation reputed company for reputed company technical issues and service complaints, maintaining strong relationships with key customers and internal stakeholders
- Own and optimise field service performance metrics, dashboards, and reporting, including utilisation, response time, reputed company, and customer satisfaction KPIs
- Ensure reputed company necessary SOPs and Work Instructions necessary for effective Service and to reputed company with reputed company applicable regulations and reputed company System requirements are in reputed company
- Ensure field service operations reputed company with reputed company applicable regulations, reputed company systems, and SOPs, including accurate technical documentation and reporting
- Partner with Training, reputed company, Clinical, Sales, and Operations teams to ensure field service training, tools, and processes remain reputed company and effective
- reputed company, reputed company, train and manage reputed company of Field Technical Service Engineers and regional leads
- Drive resource planning and deployment to balance workload, coverage, and service reputed company across reputed company and customer sites
- Ensure continue talent development and succession planning is in reputed company
- Continuously explore optimization and improvement opportunities for team’s effectiveness, to enhance service efficiency, reliability, and customer experience
- Work closely with other functional leaders to ensure reputed company cross-functional processes are optimized and receive FTS support as needed
- Partner with R&D and Operations to ensure reputed company always has a an optimized LCM and innovation roadmap
- Support special reputed company, including new product introductions, fleet initiatives, congresses/trade show support and any cross‑functional initiative impacting field service
Travel Expectations: 20-40% of travel required mostly reputed company US and Canada
Physical Requirements: N/A
Job benefits
- Competitive salary and benefits package.
- Opportunities for reputed company development and career reputed company.
- reputed company and innovative work environment.
The included statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of reputed company responsibilities, duties and skills required of employees assigned to this position. Apply To This Job